Delivery Analyst, Compliance - Americas

Here’s a summary of the role:   

Diligent is seeking for a Delivery Analyst (Entities)to join our growing Professional Services team.  

We're looking for individuals who are passionate about technology and consistently exceeds client expectations, from meeting deadlines to delivering high-quality outcomes. In this role, you will be responsible for executing and delivering solutions in response to managed services requests from customers. As a subject matter expert in Diligent's solutions, you will collaborate closely with internal teams to ensure successful delivery and an exceptional client experience.  

Here’s a breakdown of what you’ll do (not all of it, just the important stuff):  

• Deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle.  
• Assist PS management, CS team, and other stakeholders (where relevant and appropriate. Example: Sales, PM, PMM or Marketing) in the different stages of the customer lifecycle.  
• Leverage product expertise to provide guidance to customers on best practices regarding solution rollout and project execution.  
• Continue to develop and maintain Domain and Product expertise to provide guidance to customers on best practices for solution rollout and project execution through continuous learning and personal development.  
• Build confidence to lead the implementation process end-to-end independently including engagement with the customer.  
• Work with clients to understand their program goals and how they collect/process data.
• Support the assessment of source data and document structures, including metadata, naming conventions, relationships, and access requirements, to help define migration scope and mapping needs.
• Prepare and cleanse data and documents for migration by assisting with deduplication, metadata normalization, validation, and identification of gaps or exceptions.
• Assist with the extraction, transformation, and loading of entity records, documents, relationships, and supporting metadata into Diligent Entities in collaboration with customer and internal teams.
• P articipate in migration testing, reconciliation, cutover, and post-migration verification to confirm completeness, accuracy, usability, and appropriate access permissions.  
• Leverage Diligent methodology to configure and implement our product and enable customers to use our products.  
• Provide guidance on best practices and usage of our products to achieve best results.  
• Ensure a good customer experience during the implementation journey.  
• Ensure timely and quality delivery of the services contracted by customers.  
• Collaborate with Delivery Managers to ensure any new service requests are handled appropriately or routed request to the correct teams.  

These are the essentials you’ll need to get an interview:  

• Approximately 12+ months of relevant experience in consulting, professional services, SaaS implementation, customer success, or a related client-facing role.  
• Embody Customer First mindset in all undertakings, operating with urgency, excellence, and accountability to customer outcomes and experiences.  
• Good understanding of, or willingness to learn, GRC disciplines such as governance, risk, audit, compliance, internal controls, or information security.  
• Ability to learn Diligent products and apply product/domain knowledge to customer requirements.  
• Strong written and verbal communication skills in English, including the ability to support presentations and workshops.  
• Ability to collaborate effectively with internal teams and customers.  
• Passionate about GRC (i.e. governance, audit, compliance, internal controls, information security, etc).  

Behavioural Skills:  

• Demonstrate effective time management and organization skills and ability to multi-task in a fast-paced environment.  
• Maintains a consistently high-quality level of work ethic including attention to detail, accuracy, and following processes and procedures with stakeholders and customers.  
• Willingness to problem-solve, learn new skills, and work in a changing environment.
• Ability to effectively engage customer personnel in solution discussions to resolve issues regarding GRC requirements and goals.  

It would be great if you had these to, but we’ll support you if you don’t:  

• Experience with GRC and/or analytics tool is a plus.  
• Experience in a platform based products/solutions is an added advantage.  
• Undergraduate degree in a relevant area (e.g. Business Administration, Risk Management, Accounting and Audit, Compliance Management, Legal & Ethics, Supply Chain Management, Engineering, Information Security or MIS) is a plus.  

Pay Range

$56,000—$70,000 CAD

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. 

At Diligent, we're building the future with people who think boldly and move fast.  Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking.  Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.  The future belongs to those who keep learning, and we are building it together.  At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on and 

What Diligent Offers You  

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.  Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to  work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's  EEO Policy and  US EEOC ’ s Know Your Rights . We are a drug free workplace. 

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at View email address on job-boards.greenhouse.io. 

To support a fair and consistent hiring process, we use AI and digital automated tools to assist our recruitment team in organizing candidate data, surfacing relevant applications, coordinating interview scheduling and summarizing interview notes. All final screening, evaluation, and hiring decisions are made by humans on our team. To learn more about how we collect, protect, and process your information, please review our  Candidate Privacy Policy .  

At Diligent, we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case-by-case basis, and eligibility should not be assumed for all opportunities. 

Recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes