Mall Patrol Guard Full Time Toronto Eaton Centre

Overview

Job Skills / Requirements

Position: Mall Patrol  

Status: Full Time

Hours: Rotating Continental (Days/Nights)  12-hour shifts 

Payrate: $24.00

Overtime Method:  Averaging agreement over 88 hours    

Posting Date:  June 26 th , 2026 

Internal Closing Date: July 3 rd , 2026 

External Closing Date: August 7 th , 2026 

Job Overview:  

Toronto Eaton Centre is one of Canada’s premier retail destinations, located in the heart of downtown Toronto. With high daily foot traffic, a wide range of retailers, and constant activity, the site operates in a fast-paced and dynamic environment. 

As a Mall Patrol Guard, you will play a key role in maintaining a safe and secure environment through active patrols, visibility, and timely response to incidents. This role requires strong observation skills, professionalism, and the ability to interact effectively with the public in a high-traffic setting. 

Key Responsibilities: 

• Conduct regular interior patrols throughout the mall, including common areas, corridors, entrances, and exits 
• Maintain a visible presence to deter theft, vandalism, and unauthorized activity 
• Monitor shopper and tenant activity, identifying and addressing potential safety or security concerns 
• Respond to incidents including disturbances, thefts, medical calls, and emergencies 
• Provide strong customer service by assisting visitors with directions and general inquiries 
• Enforce mall policies and procedures, including trespass and loitering guidelines 
• Work closely with dispatch, supervisors, and other team members to coordinate response efforts 
• Complete detailed incident reports and daily logs accurately and in a timely manner 
• Assist with crowd management during peak hours, sales events, and special events 
• Support emergency procedures including evacuations and coordination with emergency services 

Prerequisites:     

• Ability to obtain a Security License in the province of Ontario    
• Valid First Aid & CPR Level C from a WSIB approved provider   
• Previous experience in retail, mall, or high-volume security environment is an asset 
• Strong observation and situational awareness skills 
• Excellent customer service and communication skills 
• Ability to remain calm and professional in high-pressure situations 
• Strong report writing and documentation skills 
• Comfortable standing and walking for extended periods 
• Ability to work independently and as part of a team 
• Applicants who do not possess these certifications can opt into Paladin's Use of Force (UOF)/Management of Aggressive Behavior (MOAB) certification program prior to their onboarding training to ensure they meet the requirements of the position    
• Legally authorized to work in Canada  

Why choose Paladin?  

• Opportunities for training and professional development  
• Competitive salary and benefits package.  
• Work today, get paid today! 

Education Requirements (All)

College/University Education

Certification Requirements (All)

Valid Security License

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days