Department Manager - LBM/Kitchen/Bath/Flooring/Paint/Household/Decor

Job Description

Department Managers play a key leadership role in driving sales performance and operational excellence within their assigned area. They are responsible for leading a team of associates, executing strategic merchandising plans, managing inventory, and ensuring an exceptional customer experience. This role combines hands‑on retail expertise with people leadership to foster a high‑performing, customer‑focused environment. Department Managers are also responsible for maximizing profitability and protecting company assets through inventory control, loss prevention, operational efficiency, and ensuring compliance with company policies and procedures.

Responsibilities

• Lead the department by setting the example in safety, customer service, and visual merchandising standards.
• Drive sales by actively engaging with customers, analyzing performance metrics, and implementing action plans to meet targets.
• Communicate priorities clearly to associates and ensure they have the tools, training, and support needed to succeed.
• Coach and develop team members through regular feedback, performance conversations, and identifying growth opportunities.
• Resolve associate and customer concerns professionally, promoting a respectful and inclusive store culture.
• Partner with the Assistant Manager to support store‑wide initiatives, uphold operational standards, and contribute to a positive team environment.

Qualifications

• Proven ability to lead and motivate a team in a fast‑paced retail setting.
• Strong organizational and problem‑solving skills with the ability to manage shifting priorities.
• Demonstrates a passion for customer service and a commitment to achieving sales goals.
• Previous experience in retail sales and team supervision is preferred.
• Product knowledge within the department is considered an asset.
• Ability to lift up to 55 lbs and stand for extended periods.
• CSA‑approved steel‑toed footwear is required while on shift.
• Career progression opportunities include advancement to Assistant Manager roles.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability can be made at any stage of application and employment, and we encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.