Recruitment Manager - Contact Centre

NQX is Canada’s trusted customer contact centre partner for some of the country’s most iconic brands. We deliver exceptional customer experiences through a combination of human expertise, technology, and operational excellence.We help organizations rethink customer experience in an AI-powered world by designing, transforming, and operating next-generation contact centres.We’re not looking for someone to simply run the recruitment playbook. We are looking for a
Manager, Talent Attraction & Recruitment Innovation – Contact Centre
to rethink and modernize how we attract, identify, and recruit contact centre talent.Combining strategy, creativity, technology, AI, and data, this role will support NQX’s growth while helping build a modern, high-performing, and fully self-sufficient Talent Acquisition function within our Human Resources team.More than a traditional recruitment role, this is an opportunity for someone who enjoys doing the work, experimenting with new approaches, engaging directly with candidates, and using technology and data to make better recruitment decisions. The Manager will personally contribute throughout the recruitment lifecycle while developing highly targeted approaches tailored to NQX’s evolving hiring needs.The mandate is built around four pillars: developing highly targeted recruitment strategies, attracting and engaging the right talent, recruiting and selecting candidates, and leveraging AI and emerging technologies to improve recruitment and selection.Develop Highly Targeted Recruitment Strategies
~ Translate NQX’s hiring needs into targeted recruitment strategies by market, region, role type, and candidate segment.
~ Analyze talent pools, candidate behaviours, labour-market trends, competitive hiring activity, and the performance of different recruitment sources.
~ Develop tailored strategies for specialized, targeted, and time-sensitive recruitment needs.
~ Continuously refine recruitment strategies based on candidate quality, conversion rates, hiring outcomes, and evolving business requirements.
Develop compelling concepts, messaging, content, and candidate experiences tailored to different talent segments.
~ Manage job boards, recruitment platforms, social media, digital advertising, paid campaigns, referral programs, and other relevant attraction channels.
~ Proactively source and engage potential candidates through the channels and communities most relevant to each hiring requirement.
~ Measure channel and campaign performance and continuously optimize how NQX invests to attract and convert talent.
Recruit and Select Candidates
~ Personally source, screen, assess, and interview candidates, particularly for priority, specialized, or targeted recruitment needs.
~ Use AI and recruitment technologies to support sourcing, screening, matching, and candidate assessment, with appropriate human judgment and oversight throughout the selection process.
~ Partner directly with hiring leaders to understand their requirements, calibrate candidate profiles, and continuously improve the quality of candidates presented.
~ Leverage AI and Technology to Recruit Better
~ Explore new technologies that can improve the quality, speed, and precision of recruitment and candidate selection.
~ Experiment with new digital tools and approaches, measure their effectiveness, and adopt those that improve candidate quality and hiring outcomes.
~ Use technology and data to continuously refine candidate profiles, sourcing strategies, assessment methods, and selection decisions.
Education in Human Resources, Marketing, Business Administration, or a related field.
~ Hands-on experience managing the full recruitment lifecycle, from talent-market analysis and candidate attraction through sourcing, screening, interviewing, and selection.
~ Experience in recruitment, ideally within a customer contact centre or comparable operational environment.
~ Demonstrated experience developing and executing targeted recruitment or talent-attraction campaigns.
~ Experience using AI-enabled tools, automation, or emerging technologies to support recruitment activities.
~ Experience with social media, digital advertising, recruitment platforms, sourcing tools, and data analytics.
~ Strong interest in emerging technologies and recruitment innovation.
Hands-on, action-oriented working style.
~ Sound judgment in the responsible use of AI in recruitment and candidate selection.
~ Excellent communication and relationship-building skills.
~ Results orientation and commitment to continuous improvement.
~ Ability to translate data and market insights into targeted recruitment actions.
Competitive salary.
~ Retirement plan.
~ Flexible work arrangement, with four days in the office and Fridays working remotely (Laval center).
We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition.