Western Canada Technology Service Delivery Manager
Intact Insurance
Lead Western Canada technology service delivery with a user-centric mindset, hybrid flexibility, and responsibility for workplace support across distributed locations.Intact seeks a technology leader to manage regional end-user computing services and a multidisciplinary team. You will translate employee and business needs into service strategies, roadmaps, performance measures, and operational improvements. The work spans onsite and remote support, device lifecycles, collaboration technology, and technology readiness.Key Responsibilities:
Lead, coach, and inspire the regional service delivery teamExecute roadmaps for workplace support and device lifecycle activitiesCoordinate escalations, restoration, communications, and corrective actionsMonitor service levels, resolution, backlogs, restoration, and satisfactionManage vendors, budgets, capacity, resources, risks, and dependenciesRequirements:
Bachelor’s degree or equivalent education and experienceAt least 10 years of relevant experienceMore than 5 years in technology service delivery or related rolesAt least 5 years managing technology professionalsEligibility to work in Canada and travel within Western CanadaBring regional leadership, service analytics, workplace technology knowledge, and responsible AI experience to Intact’s growing team.
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Lead, coach, and inspire the regional service delivery teamExecute roadmaps for workplace support and device lifecycle activitiesCoordinate escalations, restoration, communications, and corrective actionsMonitor service levels, resolution, backlogs, restoration, and satisfactionManage vendors, budgets, capacity, resources, risks, and dependenciesRequirements:
Bachelor’s degree or equivalent education and experienceAt least 10 years of relevant experienceMore than 5 years in technology service delivery or related rolesAt least 5 years managing technology professionalsEligibility to work in Canada and travel within Western CanadaBring regional leadership, service analytics, workplace technology knowledge, and responsible AI experience to Intact’s growing team.
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Vacancy posted 1 hour ago
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