Customer Success Manager at SOCi

Drive growth and customer satisfaction as a Customer Success Manager at SOCi, the AI leader in marketing solutions. Focus on strategic account management and expand customer relationships. In this pivotal role, you will own customer accounts and lead efforts in adoption, engagement, and retention for SOCi's diverse clientele. Your ability to build relationships will mitigate churn risk while enhancing product adoption. With a growing list of customers, you will balance multiple priorities, ensuring proactive satisfaction and strategic contributions to their business goals. Key Responsibilities:

• Serve as the account owner for key clients
• Identify and mitigate churn risks effectively
• Maintain and grow recurring revenue through strategies
• Collaborate across teams to drive customer success
• Analyze lifecycle metrics for effective onboarding

Requirements:

• Proven success in exceeding sales goals
• Highly organized with management skills
• Strong technical and sales acumen
• Excellent communication and presentation skills
• Experience in SaaS and social media management

Leverage your expertise in relationship management and strategic thinking to elevate customer success at SOCi. #J-18808-Ljbffr