Back Parts Counter Person

Parts for Trucks has been an industry leader serving the transportation industry for over 100 years. With operations coast to coast, we take pride in offering high-quality products and exceptional customer service to our customers. We are currently seeking an experienced Heavy-Duty Back Parts Counter Person to join our team.

Reporting to the Branch Manager, you will play a crucial role in providing exceptional service to our customers. The ideal candidate will have a strong background in heavy-duty parts, excellent customer service skills, and the ability to work collaboratively with both customers and internal teams.

Details:

• Provide outstanding customer service by assisting customers in identifying and selecting the right parts for their specific needs.
• Provide counter service internally to service technicians.
• Utilize your technical and mechanical knowledge to accurately identify and locate parts, using part numbers and compatibility information.
• Handle customer inquiries and requests promptly and professionally.
• Provide accurate price quotes and process transactions efficiently.
• Ensure compliance with safety regulations and guidelines for handling and storing parts.
• Assist in handling returns and processing warranty claims in line with company policies.
• Keep up to date with the latest product releases and industry developments to better assist customers.
• Maintain a safe, clean, and organized parts area.
• Perform occasional warehouse duties as required.

Requirements:

• High school diploma or equivalent (some post-secondary education in heavy-duty or automotive parts is a plus).
• Knowledge and experience in Heavy Duty Truck & Trailer Parts.
• Previous experience in a similar role within the industry is preferred.
• Exceptional customer service and communication skills.
• Proficiency with computer systems and software for inventory management and order processing.
• Strong organizational skills and attention to detail.
• Problem-solving and teamwork capabilities.
• Standing and some moderate to heavy lifting (up to 80 pounds).

We offer a competitive compensation package commensurate with experience, including group benefits, a retirement savings plan with company matching, employee assistance program, and stable employment.

If you are a dedicated and knowledgeable Parts Counter Person with a passion for delivering top-notch customer service, we would love to hear from you. Join our team at Parts for Trucks and contribute to our mission of providing exceptional products and services to our valued customers.

Parts for Trucks is an equal opportunity employer. We value a diverse and inclusive workplace and are committed to equitable hiring practices.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• Day shift
• Monday to Friday
• On call
• Overtime
• Weekends as needed

Work Location: In person