Senior Manager - AI Agents

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The Opportunity

EY’s Canada Tax & Law Technology Group (CTTG) is seeking an experienced Associate Director / Senior Manager – AI Agents to play a critical role in shaping and delivering our next generation of AI-enabled solutions. This role is focused on the design, orchestration, and delivery of AI agents and intelligent workflows that transform how Tax & Law services are delivered across Canada.

This is not a traditional software developer role (though candidates with development experience are welcome). Instead, we are looking for a senior technology professional who understands artificial intelligence, emerging technologies, and modern delivery models—and who is equally fluent in engaging business leaders. You will act as a bridge between the business and technical teams, translating strategy, requirements, processes, and workflows into scalable AI-driven solutions.

This job posting relates to an existing vacancy within our organization.

Key Responsibilities

• Partner with Tax & Law leaders to identify opportunities where AI agents and intelligent automation can drive efficiency, quality, and new service offerings.
• Lead the discovery and shaping of AI use cases, articulating the art of the possible and advising on emerging and best-in-class technologies.
• Understand business processes, end-to-end workflows, and operating models to inform solution design and prioritization.
• Translate business requirements, assumptions, and constraints into clear functional and technical direction for development teams.
• Guide the design and delivery of AI agents leveraging technologies such as Microsoft Azure, Copilot Studio, Power Platform, machine learning, and other AI services.
• Work closely with agile development teams to deliver scalable, secure, and production-ready solutions.
• Contribute to solution architecture, data flows, and integration patterns, including the use of APIs and workflow-based solutions.
• Oversee delivery execution, including planning, risk management, dependency management, and stakeholder communications.
• Collaborate with technology, risk, data, and enablement teams to ensure solutions align with EY standards and compliance requirements.
• Support implementation, adoption, and continuous improvement of deployed AI solutions.
• Provide thought leadership on AI trends, tooling, and market developments relevant to Tax & Law.

Skills And Attributes For Success

• Strong understanding of artificial intelligence, automation, and emerging technologies, with the ability to explain complex concepts to non-technical audiences.
• Demonstrated experience acting as a liaison between business stakeholders and technical delivery teams.
• Proven ability to lead complex technology-enabled transformations and influence senior stakeholders.
• Excellent process analysis and problem-solving skills, with a focus on pragmatic, scalable solutions.
• Comfort working in agile delivery environments and iterative development models.
• Strong written and verbal communication skills, including executive-level storytelling.
• Self-starter with the ability to manage ambiguity, competing priorities, and fast-paced initiatives.
• Collaborative mindset with experience working across multidisciplinary teams.

To Qualify for the Role, You Must Have

• A Bachelor’s degree in Business, Computer Science, Engineering, Information Systems, or a related field; advanced degrees are an asset.
• 8–12+ years of experience in technology consulting, digital transformation, product management, business architecture, or a similar role.
• Hands-on experience with AI technologies, intelligent automation, or advanced analytics; experience designing or leading AI agent implementations is a strong asset.
• Strong understanding of the software development life cycle, agile methodologies, and modern solution architectures.
• Experience gathering and documenting requirements (business analysis), mapping processes, and guiding solutions from concept through implementation.

Ideally, you’ll also have:

• Exposure to Microsoft ecosystem technologies (Azure, Power Platform, Copilot, data and integration services).
• Tax, Legal, or professional services industry experience.

What We Offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

• Toronto: $128,000 to $178,000
• London/Waterloo/Ottawa: $121,500 to $171,500

Are you ready to shape your future with confidence? Apply today.

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Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at

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