Billing Process Improvement Lead

Improve billing workflows with GDI Ainsworth by analyzing KPIs, resolving disputes, and advancing standardized invoicing processes.The Billing Team Leader identifies bottlenecks, recurring issues, and billing backlogs while supporting process automation initiatives. This role partners with Service Managers, Coordinators, Finance, and Operations. It analyzes turnaround time, accuracy, aging work orders, revenue billed, and credit or rebilling trends.Key Responsibilities:
Identify billing workflow inefficiencies and bottlenecksDevelop standardized processes and best practicesAnalyze billing metrics and recommend improvementsResolve invoice disputes and customer concernsPartner with Finance on reconciliation effortsRequirements:
Strong leadership and coaching abilitiesExcellent organizational and time-management skillsExcellent written and verbal communication skillsAdvanced Microsoft Excel and Office Suite skillsFive years of billing or service administration experienceApply process improvement, KPI analysis, and cross-functional communication skills as GDI Ainsworth’s Billing Team Leader.
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