Customer Experience Manager at Indigo
Indigo-Books-
Shape exceptional customer journeys with Indigo as the Customer Experience Manager. Lead a dedicated team to enhance store performance and omni sales results. As a vital member of the Indigo leadership team, you will be responsible for ensuring a seamless customer experience across all platforms. This managerial role demands proficiency in sales analysis, staff motivation, and data-driven decision-making. By championing technology to elevate customer engagement, you will create a thriving environment for both employees and customers. Key Responsibilities:
- Manage team to provide outstanding customer service
- Analyze sales performance and create action plans
- Advocate for customer-centric decision-making
- Lead omni-sales initiatives with effective technology
- Organize national and local store events
- 2-3 years of management experience in retail
- Preferred college degree or equivalent experience
- Availability for flexible work schedule
- Ability to lift up to 40 pounds safely
- Bilingualism in French/English for Quebec locations
Vacancy posted 18 hours ago
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