Reception Attendant

The reception attendant is responsible for providing a courteous, professional, and efficient service to ensure customer satisfaction and maintain a positive experience at the hotel.

Main Responsibilities:

• Welcome guests, handle check-ins and check-outs , and respond to their requests.

• Make and modify reservations and maximize revenue through upselling.

• Check availability, rates, and room types and assign rooms as needed.

• Respond to calls, emails, and inquiries.

• Effectively use the HotelKey system and reception reports.

• Manage payments, the cash register, and deposits .

• Collaborate closely with housekeeping and other departments.

• Handle complaints and ensure follow-up on customer requests and issues .

• Adhere to IHG/Holiday Inn policies and standards.

• Proficient in written and spoken French and English.

• Maintain a clean, professional, and safe reception area.

• Complete shift reports and ensure necessary follow-ups.

• Be able to respond appropriately to emergency and security situations .

• Inform guests about local attractions, restaurants, shops, and transportation options.

Desired Profile:
A person who is customer service-oriented, professional, courteous, organized, and capable of working efficiently under pressure , while following hotel procedures.

Physical Requirements:
The position involves long periods of standing and may require occasionally lifting weights of up to 25 lbs .

• Available to work days, evenings, weekends, and holidays

• Possible schedule: from 7 AM to 3:30 PM or 3 PM to 11 PM

• Full-time position

• Speak French and English

• First aid training (an asset)