Application Support And Integration Manager

Direct application support and integration strategy at Farm Mutual Re, combining people leadership with operational stability in a hybrid work environment.This manager leads the development team and oversees enterprise application support, software delivery, integrations, and continuous improvement. The work includes establishing service processes, monitoring performance, and aligning support priorities with technology strategy. The primary corporate office is in Cambridge, with access to a Toronto satellite office.Key Responsibilities:
Lead and develop application support, systems integration, or software delivery teamsEstablish service expectations, support priorities, and performance indicatorsImprove application availability, responsiveness, incident resolution, and user satisfactionCreate standards, guidelines, processes, and procedures for operational excellenceReport on application health, risks, vendors, roadmaps, and project statusRequirements:
Minimum seven years in enterprise application support and software developmentOne to two years leading people and developing high-performing teamsStrong knowledge of enterprise applications, APIs, cloud platforms, and integrationsDeveloper certification in .Net, React, Node.Js, Azure Cloud, or relatedAbility to implement process improvements, automation, and risk mitigation strategiesUse application support leadership, integration knowledge, and performance management to strengthen Farm Mutual Re's enterprise services.
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