Collections Specialist

We are seeking candidates for the position of Collections Specialist for a 15 month contract located in our Head Office in Guelph, Ontario . 

Job Description

As a Collections Specialist , you'll use your strong communication, problem-solving, and negotiation skills to collaborate with customers and internal partners to resolve account concerns and reduce aging balances. Every conversation is an opportunity to make a positive impact, build trust, and contribute to meaningful outcomes. Join a team that's committed to supporting one another, celebrating success, and creating lasting value for our customers, our people, and the communities we serve.

What we look for:

• Inbound and outbound calls from account holders and assisting in resolving their delinquent accounts, by means of payment arrangements in full, settlements as well as payment plans.
• Contacts delinquent tenants through skip tracing techniques, by means of phone, email, or mail, with the purpose of requesting and collecting monies owing to Skyline.
• Meet and exceed monthly performance targets.
• Able to be proactive with good problem solving skills, judgment and innovation.
• Strong interpersonal and customer service skills with an enthusiasm for working with the public.
• Superior multi-tasking and organizational skills while remaining detail orientated.
• Capable of operating under pressure and meeting deadlines.
• Excellent verbal and written communication skills in English.
• Knowledge of residential property management and/or real estate is an asset.
• Ensures the correct procedures are followed related to contraventions of the Rental Agreement, while following PIPEDA and the Collection and Debt Settlement Services Act.
• Minimum 2 to 3 years post-secondary education; OR 2 years of relevant and equivalent workplace experience; OR Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Why you want to work here:

• You get a thrill from staying organized; being compliant; and spreadsheets are your “thing”.
• You believe that care and compassion can go a long way in tough situations.
• You want to be a part of a great team that celebrates individuality, as well as supports and builds people up.
• Working for a growing company that supports environmental stewardship and social responsibilities is a must for you. Learn more about our sustainability commitments here .
• You want to work for a company that supports work-life balance.

Skyline is a capital management company that acquires, develops, and manages real estate properties and clean energy assets, and offers them as private alternative investment products.

We offer our employees competitive pay, benefits, paid volunteer day, on-going training, growth potential and so much more.  Our workplace culture empowers staff at all levels to become involved in supporting and building vibrant communities.