Senior Manager Business Applications - Corporate Applications Portfolio

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.
At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.
We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.
PurposeBusiness Technology Partner serves as the primary IT partner that manages steady-state support for applications within their domain. This role is accountable for developing and managing technology roadmaps, demand prioritization, minor-change delivery, and application stewardship for applications within their domain.
This role also integrates with centralized incident management processes to keep business stakeholders informed and engage subject matter experts (SMEs) as needed to resolve issues quickly and effectively.
This role oversees the full software development lifecycle (SDLC) for SAP and other solutions, from planning and design through deployment and ongoing optimization. This role manages both an internal team and an outsourced vendor partner, ensuring alignment, accountability, and performance across all delivery streams. Acting as both a strategic leader and operational driver, this position is responsible for building strong partnerships with business stakeholders, ensuring high-quality delivery, and fostering continuous improvement of the SAP and application platforms to meet evolving business and customer needs.
Accountabilities
Partner with business leadership to understand business capabilities that must be enabled by technology
Translate business priorities into actionable technology initiatives within their assigned technology domain and roadmaps aligned with enterprise standards
Intake, assess, and prioritize minor enhancements and changes to existing operational applications within their assigned domain
Strategize the prioritization and delivery of work based on roadmap and business priorities
Develop capacity plan and lead team to deliver capital technology projects
Lead teams of internal and outsourced developers to deliver application changes that are tested and quality-assured by the business
Manage application enhancements, ensuring adherence to regulatory, security, and performance standards
Direct team to manage user acceptance testing with the business and perform testing as required for QA support
Direct a team of developers providing application support to the SAP incident team
Own end-to-end delivery of SAP eco system applications (e.G., S4 EAM, FICO, SRM, GIS, OMS, SAP BTP/Fiori apps), ensuring scalability, security, compliance, and high-quality outcomes.
Oversee the full SDLC (requirements, design, build, test, deploy, support), embedding agile and DevOps best practices.
Run backlog and requirements processes;
define non-functional requirements (availability, performance, security, usability);
coordinate UAT and readiness with business owners.
Orchestrate releases with IT Ops (shared enterprise release calendar), publish run notes, and ensure post-release stabilization.
Establish and monitor delivery performance metrics, quality standards, and KPIs tied to business impact.
Prepare options, estimates, and benefit cases;
facilitate prioritization through governance;
align approved work to quarterly plans.
Manage SAP TCO levers with Procurement/Vendor Management (licenses, AMS run/enhance mix) and recommend optimizations.
Ensure issues, risks, dependencies, and change requests are logged, escalated, and resolved with transparent stakeholder communication.
Manage strategic relationships with outsourced vendor partners, ensuring accountability and high-quality delivery.
Support the negotiation of and monitor the adherence to vendor contracts, SLAs, and budgets to optimize value and cost efficiency.
Coordinate work between internal teams and vendor resources to maintain alignment, transparency, and delivery efficiency.
Ensure operational applications remain reliable, resilient, and compliant with regulatory requirements
Track and monitor vendor performance, cost, and availability;
drive continuous improvement through KPIs and user satisfaction metrics
Monitor and mitigate risks, dependencies, and incidents in collaboration with IT Operations and Enterprise Architecture
Partner with IT OPS to identify P1/2/3/impacts from known incidents
Integrate with centralized incident support to ensure business stakeholders are informed of service issues and resolutions.
Education and Experience
University - Bachelor degree or equivalent
Strong knowledge of operational processes in utilities or similar industries.
Familiarity with ITIL service management practices.
Experience leading vendor teams and outsourced development/support services.
Strong communication and stakeholder management skills.
Ability to manage concurrent initiatives in a regulated environment.
Compensation DataFull base salary range $130,000.00- $180,000.00 per year
*Liberty considers several factors when extending an offer, including but not limited to, the role and responsibilities, a candidate's work experience, education, training and skills, and geographic location.
Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.
Our MissionWe provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.
Our VisionWe better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.
Our Guiding Principles
Customer Centric
Integrity
Entrepreneurial
Teamwork
Owner mindset
Outcome focused
Continuous learning
What We Offer
Collaborative environment with a genuine flexible working policy
Share purchase/match plan
Leadership Development Program
Volunteer paid days off
Employee Assistance Program
Achievement fund
Group Benefit Plan
Variety of Health & Wellness programs
Discount and Perks program
We are focused on building a diverse and inclusive workforce.
We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.
Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.
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