Lead Dispatch Operator- Full Time - Government of Ontario Office

Overview

Job Skills / Requirements

Position: Lead Security Operations Dispatch Centre Operator

City: Toronto

Status:  Full -Time

Hours:  Mon to Fri 0700-1500

Pay Rate: $25.13/hr

Internal Opening Date: September 23rd 2026

Internal Closing date: September 30th 2026

External Closing Date : October 09th 2026

Job Description: In this key role, you will oversee the Security Operations Centre (SOC) within a Government of Ontario facility. You will monitor security systems, coordinate security personnel, and support emergency response activities.

• Monitor and operate access control, CCTV, fire and life safety systems
• Dispatch and coordinate security personnel and calls for service
• Operate two-way radios and manage communications
• Coordinate emergency response and incident management
• Monitor alarms, incidents, and suspicious activities
• Maintain logs, records, and incident documentation
• Review CCTV and access control reports as required
• Respond to incoming calls, emails, and security inquiries
• Issue visitor, contractor, and access badges
• Provide excellent customer service to staff, visitors, and contractors
• Support and direct security personnel during routine and emergency situations

This site is a Government of Ontario Building. 

Qualifications:

• Valid Ontario Security Guard License
• Valid First Aid, CPR, and AED Certification
• Post-secondary education in Security, Law, Criminal Justice, or related field preferred
• Minimum 3 years of security experience in a commercial, institutional, or government environment
• Previous supervisory or leadership experience
• Experience in a Security Operations Centre or Control Centre
• Working knowledge of access control, CCTV, and life safety systems
• Excellent communication and customer service skills
• Ability to make sound decisions in emergency situations
• Legally authorized to work in Canada

Why choose Paladin?

• Opportunities for training and professional development
• Competitive salary and benefits package
• Free uniforms
• Security license reimbursement
• Additional employee perks and recognition programs
• Work today, get paid today—daily pay available
• Career advancement opportunities

Certification Requirements (All)

First Aid and CPR - Level C Certification

Additional Information / Benefits

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays