Conseiller(ère) au service à la clientèle - Bilingue français et anglais - Customer Service Representative - Bilingual in French and English
JJS Canada
Conseiller(ère) au service à la clientèle – Bilingue français et Anglais
JJS est votre partenaire de solutions.
Nous offrons des solutions de finition de pointe à tous les Canadiens par l'entremise d'une équipe
dévouée et respectée de professionnels chevronnés. Fondée en 1984 par Jules Samson, JJS est
l'importateur canadien exclusif des produits innovateurs et de pointe de sia Abrasives, Lamello, PROFLEX
et On-System. Nous fournissons des solutions abrasives pour les secteurs de l'automobile, de
l'industrie et de la vente au détail, avec des bureaux au Québec et en Ontario.
Chez JJS, nos forces sont nos PRODUITS, notre PERSONNEL et nos PARTENAIRES et nous
sommes fiers d'embaucher des personnes talentueuses pour faire partie de notre équipe.
Notre vision est de faire partie de chaque projet du début à la fin. Vous êtes passionné et prêt à
relever un défi motivant, voici une occasion parfaite pour vous !
Résumé De La Fonction
Sous la supervision du Directeur des opérations et de la chaîne logistique, le Conseiller(ère) au
service à la clientèle répond aux besoins de nos clients principalement au Québec mais également à
travers le Canada. Le candidat devra pouvoir s’exprimer autant en français qu’en anglais, être habile
d’offrir un service de qualité et être orienté sur le client.
Responsabilités
- Conseiller les clients sur les produits (prix, choix du produit) et répondre aux autres
- demandes plus générales;
- Répondre aux demandes des représentants et assurer la liaison auprès des autres unités ;
- Coordonner la livraison des produits avec l'aide du Responsable de l'entrepôt ;
- Faire le traitement des commandes et suivre les procédures établies ;
- Préparer et vérifier les commandes, les soumissions et les traiter dans le système SAP;
- Répondre aux demandes liées à la facturation ;
- Assister l’acheteuse sur l’analyse des rapports MRP;
- Aider l’acheteuse dans le suivi des commandes chez les fournisseurs;
- Participer avec l’acheteuse à la mise à jour des cost (MRC), des prix d’achat et ventes dans
- les fiches des articles ;
Qualifications / Exigences
- Parfaitement bilingue, fortes aptitudes à la communication en anglais et en français (à l'écrit
- et à l'oral) ;
- Diplôme d'études collégial en administration général (ou toute autres expériences ou
- qualification connexe jugées pertinentes) ;
- 1 à 2 années d’expérience au service à la clientèle auprès d’un distributeur de produits
- industriel ;
- Écoute active;
- Orienté sur le service client ;
- Soucis de la qualité et du détail ;
- Capacité à bâtir des relations de confiance ;
- Bonnes connaissances de la suite Microsoft Office (Excel, Outlook) ;
- Une expérience avec SAP sera considérée comme un atout ;
Travailler Chez Jjs C'est
- OEuvrer dans une entreprise familiale à échelle humaine ;
- Évoluer dans un environnement propre, tempéré et à la fine pointe de la technologie;
- Semaine de travail standard de 37 heures avec les vendredis après-midi en congé;
- Assurance collective après 3 mois (santé, invalidité, médicaments prescrits, programme d'aide aux employés).
- Programme de participation différée aux bénéfices après 6 mois (RPSP, 2 % du salaire).
- Ordinateur portable et équipement.
- Vacances : 2 semaines plus la fermeture de l'entreprise durant la période des fêtes
Customer Service Representative – Bilingual in French and English
JJS is your partner in solutions.
We offer state-of-the-art finishing solutions to all Canadians through a
dedicated and respected team of seasoned professionals. Founded in 1984 by Jules Samson, JJS is
the exclusive Canadian importer of innovative, state-of-the-art products from sia Abrasives, Lamello, PROFLEX,
and On-System. We provide abrasive solutions for the automotive,
industrial, and retail sectors, with offices in Quebec and Ontario.
At JJS, our strengths are our PRODUCTS, our STAFF, and our PARTNERS, and we
are proud to hire talented individuals to join our team.
Our vision is to be part of every project from start to finish. If you’re passionate and ready to
take on a motivating challenge, here’s the perfect opportunity for you!
Job Summary
Under the supervision of the Director of Operations and Supply Chain, the Customer Service
Representative meets the needs of our customers primarily in Quebec but also
across Canada. The candidate must be fluent in both French and English, skilled
at providing quality service, and customer-focused.
Responsibilities
Advise customers on products (pricing, product selection) and respond to other
more general inquiries;
Respond to requests from sales representatives and liaise with other departments;
Coordinate product delivery with the assistance of the Warehouse Manager;
Process orders and follow established procedures;
Prepare and verify orders and quotes, and process them in the SAP system;
Handle inquiries related to invoicing;
Assist the buyer with analyzing MRP reports;
Help the buyer track orders with suppliers;
Work with the buyer to update costs (MRC), purchase prices, and sales prices in
the item master records;
Qualifications / Requirements
Fully bilingual, with strong communication skills in English and French (written
and oral);
College diploma in general administration (or any other experience or
related qualification deemed relevant);
1 to 2 years of customer service experience with an industrial products
distributor;
Active listening;
Customer service-oriented;
Attention to quality and detail;
Ability to build trusting relationships;
Proficiency with Microsoft Office (Excel, Outlook);
Experience with SAP is a plus;
Working At Jjs Means
Working in a family-owned business on a human scale;
Working in a clean, comfortable, and technologically advanced environment;
Standard 37-hour workweek with Friday afternoons off;
Group insurance after 3 months (health, disability, prescription drugs, employee assistance program).
Deferred profit-sharing plan after 6 months (RPSP, 2% of salary).
Laptop and equipment.
Vacation: 2 weeks plus the company’s holiday closure
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