Disability and Benefits Management Specialist - Challenger (Cambridge)

Challenger is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.
If you require an accommodation at any stage of the recruitment process, please contact us at [email protected] and we will work with you to meet your needs. Challenger Motor Freight Company Profile:
Challenger, part of the Fastfrate Group, is a leading North American transportation and logistics provider, offering Full Truck Load (FTL) services across North America, supported by integrated logistics solutions. With advanced fleet capabilities, modern facilities, and a strong commitment to service excellence, Challenger supports a wide range of industries with safe, reliable, and efficient operations.
Employees at Challenger are part of a performance-driven culture focused on safety, innovation, and continuous improvement. Through advanced technology, ongoing training, and diverse career opportunities across driving, operations, maintenance, logistics, and administration, Challenger provides an environment where motivated individuals can build long-term, rewarding careers. Why you’ll love working here:

• A workplace where you can learn, grow, and build your career
• A culture that encourages new ideas and continuous improvement
• Supportive leaders who provide guidance while giving you autonomy
• A team-focused environment
• A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
• Support for professional memberships, training, and certifications

The Opportunity:
This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:
The Disability & Benefits Management Specialist is responsible for managing the Company’s workplace benefits, injury claims, medical and modified work programs including short-term disability (STD), long-term disability (LTD), return to work and workplace accommodations.

Hours of Work:
Monday to Friday, 8:30am–5:00pm
Work Arrangement:
On-site
Position Type:
Non-Union
Employment Status:
Permanent
Compensation:
Salary Range: $60,000 to $80,000
Work Location & Environment:
300 Maple Grove Road, Cambridge, ON N3E 1B7
Office environment Key Accountabilities:
In this role, you will:
Disability Management

• Manages the Company’s short-term and long-term disability claims for the Fastfrate Group of Companies.
• Initiates and coordinates the Company’s return to work programs, including offering modified duties and schedules to employees requiring accommodations.
• Partners with employees and managers to complete disability paperwork and forms as required.
• In accordance with legislation and Company policies and procedures, facilitates and coordinates the accommodation and return to work processes to ensure the employee’s return to productive work.

Workplace Injury Management

• Manages WSIB / CSST / WSBC claims from beginning to completion; this includes filing, investigating, processing and administering a variety of documents associated with accident reporting for the Challenger Group of Companies.
• Completes Form 7s and accident reports, ensuring accurate medical information has been received.
• Participates in WSIB hearings and WSIB initiated return to work meetings.

Benefits Administration

• Through the benefit carrier platform, accurately enrolls, enters and maintains new applications / enrollments, employee changes, salary updates and terminations related to the employee lifecycle for the Challenger Group of Companies.
• Develops effective communication tools to enhance the employees’ understanding of the Company’s group benefits package.
• Works closely with HR service providers to administer all benefit enrollments, terminations and revisions for eligible employees.

Reporting & Analysis

• Reviews monthly WSIB / CSST / WSBC cost statements to ensure accuracy.
• Reviews all workplace incident and injury reports to ensure information is complete, accurate and received on a timely basis; follows up with accident / investigation investigations as required.
• Maintains and provides accurate accident and illness statistical data and analysis.
• Prepares disability management and injury management reports as required.
• Collects and maintains detailed earnings and absence information; liaises with Payroll to ensure compensation information is accurate.
• Reconciles and processes monthly benefits billings for all eligible employees.
• Partners with Payroll department to contact employees regarding benefit payment arrears status.

Various

• Member of the Health & Safety Committee and Policy Health & Safety Committee.
• Performs other duties as required.

Qualifications
We’re looking for someone who brings:
Education & Experience:

• Post-secondary degree or diploma in HR, Business Administration or a related field.
• Minimum of two (2) years disability / claims management and workplace accommodations experience.
• Experience conducting ergonomic assessments considered to be an asset.
• Experience in other HR functions including benefits administration considered to be an asset.
• Certified Human Resources Professional (CHRP) considered to be an asset.
• Completion of courses under the National Institute for Disability Management and Rehabilitation (NIDMAR), Certified Disability Management Professional (CDMP) and/or Certified Return To Work Coordinator (CRTWC) considered to be an asset.
• Intermediate user of Microsoft Office software (Excel, Word and PowerPoint).
• Experience in the transportation industry considered to be an asset.

Skills & Attributes:

• Detail and deadline oriented, with the ability to effectively prioritize and multi-task in a busy environment.
• Ability to act with maturity and discretion in dealing with sensitive and confidential information.
• Strong verbal communication skills, relationship building and interpersonal skills.
• Proactive attitude; takes initiative to prevent issues and has a bias towards action.
• Demonstrated ability to collaborate effectively and independently with individuals at various levels is required.
• A continuous improvement focus on work.
• Well-organized, enthusiastic, professional and a positive team member.

How To Apply:
If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.
Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.