Aftermarket Assistant

Why APG-Neuros?
For over 20 years, APG-Neuros has been driving innovation in wastewater treatment, growing from a small Canadian startup into an internationally recognized manufacturer of high-speed turbo blowers and advanced aeration solutions. Our success is built on the talent, passion, and expertise of our people. As we continue to grow, we're looking for individuals who want to make an impact and help shape the future of sustainable infrastructure.
APG-Neuros ' headquarters are located in Blainville , Canada , and its manufacturing and testing facility is located in Plattsburgh, New York, USA .
Our Benefits:

Competitive Salary & Annual Reviews
Comprehensive Health & Dental Benefits
RRSP with employer's contribution
Telemedicine Program
Professional Development & Training Opportunities
Career Growth Opportunities
Free On-Site Parking
Social Committee Activities & Employee Events
Collaborative, Respectful & Supportive Work Environment

Aftermarket Assistant
Reporting to the Director of Aftermarket, the Aftermarket Assistant will be responsible for supporting activities related to the aftermarket equipment modifications.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Control project timelines and ensure deadlines are met through project scheduling and Gantt charts.
Manage manufacturing orders, supplier coordination, and delivery schedules.
Prepare technical and commercial proposals for blower modifications and upgrades.
Create sales orders and jobs in the ERP system and acknowledge receipt of purchase orders.
Follow up on quotations and keep customers informed of order status.
Maintain accurate records in the CRM system.
Coordinate the execution of upgrades with internal departments and resolve technical issues with customer requirements.
Lead project kick-off and post-mortem meetings to support successful project execution and closure.
Ensure technical documentation, scope of supply, and project costing are accurate and properly distributed internally and externally.
Other duties as assigned

KNOWLEDGE AND EXPERIENCE:
University or college degree
Minimum of 2 years of experience in a similar position
Innate talent for customer service
Excellent customer service and after-sales service skills
Proficiency in Excel, PowerPoint, Word, Microsoft Outlook
Strong organizational skills and attention to detail
Demonstrated excellence in organizational, prioritization and multitasking skills
Collaborative person who can work both independently and in a team.
Preferably Bilingual: English and French.
Strong written and verbal communication skills.