Electronic Medical Records (EMR) Program Specialist

Job Responsibility:

Electronic Medical Record (EMR) Specialist

Job Summary:

The Electronic Medical Record (EMR) Program Specialist is responsible for the customization, implementation, testing and ongoing training and support for the Electronic Medical Records system. This will ensure that Sioux Lookout Regional Physician Services Inc. (SLRPSI) has a supported and sustainable EMR system in place which meets the needs of SLRPSI practitioners, staff and patients. The position is responsible for providing ongoing expert user support and training to all users.

Position Type: Full-time

Posting Type : New

Closing Date: March 25, 2025, at 16:30pm CST

Location: Sioux Lookout

Salary Range: $61,394 to $82,391 per annum

Qualifications:

• Minimum Grade 12 and/or Diploma or Degree in Healthcare Informatics, Health Information Management, or a related field or equivalent working experience.
• Minimum 1 year of experience working with Electronic Medical Record (EMR) systems. Candidates with 2-5 years of experience will be given strong consideration.
• Experience with training and supporting medical professionals and other end users on software applications.
• Experience with platforms such as OTN and OCEAN or other medical electronic referral platforms is a significant asset.
• Knowledge of medical terminology
• Knowledge of PHIPA and other relevant healthcare privacy legislation
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Applicants must possess a valid Ontario driver's license and own a reliable personal vehicle.
• Excellent time management and organizational skills
• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a high degree of accuracy.
• Adaptable and able to thrive in a fast-paced environment.
• Excellent customer service skills.
• Must be available to complete Stand by and Call Back shifts, this will involve nights, weekends and holidays
• Must be able to compete the duties of the position on a ongoing basis

Roles and Responsibilities:

• Develop, deliver, and maintain comprehensive training materials (e.g., manuals, presentations, online tutorials) for Electronic Medical Record (EMR) software.
• Conduct in-person and online training sessions for new and existing users.
• Provide ongoing technical support to users, troubleshooting issues and resolving problems promptly.
• Serve as the primary point of contact for all user inquiries and concerns related to the EMR system.
• Manage user accounts, including creation, activation, deactivation, and access permissions.
• Maintain accurate records of user accounts and training completion.
• Perform basic system administration tasks as needed.
• Conduct audits of EMR usage and data integrity to ensure compliance with regulations and best practices.
• Identify and report system issues or areas for improvement.
• Schedule and manage the delivery of lab reports within the EMR system.
• Collaborate with other departments (e.g., IT, clinical staff) to ensure smooth EMR system operation.
• Contribute to EMR implementation projects by assisting with project planning, tracking progress, and ensuring quality assurance standards are met.
• Required to complete Stand-By / Call Back shifts.
• Other duties as required

Sioux Lookout First Nations Health Authority focuses on hiring Indigenous employees whenever possible.

Candidates are encouraged to self-identify on their application. Self-identification is voluntary and the information is used to assist SLFNHA in hiring Indigenous people from the region whenever possible and to support candidates in their application.

• We offer competitive and comprehensive employment benefits to Full-Time employees:
• Pension plan
• Fitness reimbursement program
• Comprehensive insurance coverage
• Professional development opportunities
• Relocation assistance

Licenses & Certifications

• Ontario Driver License