Customer Experience Assistant

Overview

The Customer Service Assistant is responsible for maintaining optimal communication between internal customers to ensure accurate and timely processing of orders and quotations. He/She is also responsible for coordinating all activities surrounding order entry management and entering orders into the computer system.

He/She is responsible for implementing all customer service policies, procedures and work instructions to optimize departmental efficiency and productivity.

Your Main Responsibilities

• Thoroughly assess and analyze customer needs regarding products, deadlines, and shipping;
• Key in orders and quotations accurately into the computer system;
• Coordinate with the logistics department to obtain the best freight rates, and with other internal functions to correctly inform customers of the status of their order or quote;
• Support the customer experience and the sales teams to provide the best possible overall service.

Qualifications And Skills

• College Diploma
• 1-3 years of Experience in customer service/ logistics/ sales
• Bilingual English/French essential. Spanish will be considered an asset
• Ease of learning
• Good organizational skills, good judgment and ability to manage priorities
• Autonomy, initiative
• Strong attention to detail
• Collaboration and team spirit
• Flexibility and adaptability

Benefits

• A global brand highly respected by industry peers
• An environment based on collaboration and team spirit
• An organization highly adaptable to opportunity and change
• Competitive salary and annual bonus;
• Flexible work schedule in hybrid mode;
• Comprehensive benefits package (group insurance, RRSP, EAP, Telemedecine)
• Corporate activities and discounts
• Online learning and development portal
• $500 per year in health allowance