Bilingual Amazon Connect Engineer

Connex Telecommunications Inc.

Bilingual Amazon Connect Engineer (English/French)Company:
ConnexCare (Connex)Location:
CanadaPosition Type:
Full-Time
About the RoleConnex is seeking an experienced
Bilingual Amazon Connect Engineer
to design, develop, and support cloud-based contact centre solutions using Amazon Connect and AWS technologies.
The ideal candidate will have hands‑on experience building Amazon Connect environments, integrating AWS services, and troubleshooting complex technical issues. Strong communication skills in both English and French are essential.
Key Responsibilities
Design, configure, and maintain Amazon Connect contact centre solutions.
Develop and optimize contact flows, routing profiles, queues, and IVR systems.
Build integrations using AWS Lambda, Amazon Lex, API Gateway, and other AWS services.
Implement automation, reporting, and monitoring solutions.
Troubleshoot Amazon Connect issues and provide ongoing technical support.
Collaborate with internal teams and clients to understand business requirements.
Support contact centre migrations, enhancements, and new implementations.
Create and maintain technical documentation.
Required Qualifications
Professional fluency in
English and French, both written and spoken.
Hands‑on experience implementing and supporting Amazon Connect.
Strong knowledge of AWS Lambda, Amazon Lex, and API integrations.
Experience developing and troubleshooting Amazon Connect contact flows.
Understanding of contact centre operations, IVR, call routing, and telephony.
Experience with Python or JavaScript.
Strong analytical, troubleshooting, and communication skills.
Preferred Qualifications
AWS certifications.
Experience with Amazon Bedrock, Contact Lens, CloudWatch, or Amazon S3.
Experience migrating contact centres from platforms such as Genesys, Five9, or Cisco.
Familiarity with CRM integrations and conversational AI.
Experience working in client‑facing or consulting environments.
Why Join Connex?Join a team delivering modern cloud contact centre solutions using AWS technology. You'll have the opportunity to work on diverse projects, contribute to technical decisions, and help clients improve their customer experience.
#J-18808-Ljbffr

Apply

Vacancy posted 1 hour ago

Similar jobs that could be interesting for youBased on the Bilingual Amazon Connect Engineer in Winnipeg, MB vacancy

Amazon Connect Cloud Engineer
Design Amazon Connect solutions remotely across Canada using IVR, AWS Lambda, and cloud-native development. Support enterprise-scale customer engagement environments.Capgemini Engineering seeks an AWS Connect Engineer with strong hands-on experience delivering secure, scalable...
Suggested
Remote work
Capgemini Engineering
Winnipeg, MB
1 hour ago
Amazon Connect Developer
About BrainRidge BrainRidge Consulting is an engineering-led, AI-native technology consulting firm focused exclusively on financial services... ...of an enterprise, and we're growing.The Role As an Amazon Connect Developer, you'll design, build, and scale cloud contact center...
Suggested
BrainRidge Consulting
Winnipeg, MB
1 hour ago
Amazon Connect Architect
...JOB SUMMARY We are seeking an experienced Amazon Connect Architect to lead the architectural design and implementation of cutting‑edge features released by AWS. This role involves partnering with business stakeholders to deliver seamless, high‑performing customer experiences...
Suggested
Long term contract
Compunnel Inc.
Winnipeg, MB
1 hour ago
Amazon Connect Developer / Designer
...at genpact.Com and on LinkedIn, X, YouTube, and Facebook.Role: Amazon Connect Developer / Designer Role Summary: We are looking for an... ...ownership of problems through resolution.Work as a hands‑on engineering contributor within the client’s transformation team and deliver...
Suggested
Immediate start
Genpact
Winnipeg, MB
1 hour ago
Amazon Connect Solution Architect
Architect Amazon Connect transformations for Accenture Song clients, combining cloud contact center expertise with hands-on delivery leadership. Guide secure, scalable omnichannel solutions.This client-facing technology leadership role focuses on large-scale CCaaS modernization...
Suggested
1200 Accenture Inc Company
Winnipeg, MB
1 hour ago
Lead Amazon Connect Developer In Toronto
Elevate customer experience as a Lead Developer specializing in Amazon Connect and IVR solutions in Toronto, Ontario. Your expertise will shape contact flows, self-service, and speech recognition implementations. This hybrid remote role requires experience in developing IVR...
Remote work
Zernam
Winnipeg, MB
1 hour ago
Ccaas Solution Architect - Amazon Connect
...ever-changing space.You Are: A client-facing technology leader with deep expertise in cloud contact center transformation and Amazon Connect. You combine strong solution architecture capabilities with hands‑on delivery leadership and a consulting mindset. You know how to...
Full time
Work at office
Local area
Shift work
1200 Accenture Inc Company
Winnipeg, MB
1 hour ago
Senior Amazon Connect Architect Role
Drive innovation in customer service as a Senior Amazon Connect Architect, focusing on high-performance architecture and seamless integrations. Engage with business teams to enhance customer interactions across channels. This role emphasizes your extensive expertise in Amazon...
Compunnel Inc.
Winnipeg, MB
1 hour ago
Amazon Connect Developer Aws Integrations
Build Amazon Connect solutions at Genpact using AWS Lambda and APIs while supporting the client’s transformation initiative independently. Eastern Time overlap is required.This experienced, hands-on developer designs and delivers end-to-end contact-center solutions. The work...
Genpact
Winnipeg, MB
1 hour ago
Senior Aws Cloud Engineer: Amazon Connect & Devops Lead
A leading technology company is seeking a Senior DevOPS/Cloud Engineer to provide expertise in AWS cloud platforms and lead the design of cloud-based contact center solutions. The ideal candidate will have over 10 years of experience in software development, extensive knowledge...
Rubicon Path
Winnipeg, MB
1 hour ago
Technical Lead - Contact Center/Amazon Connect
...looking for a resource with a combination of Contact Center/Amazon Connect technical skills and AWS DevOps capabilities. However, we... ...Establish reusable development standards, technical governance, and engineering best practices. Coordinate with architecture, development,...
Raas Infotek LTD
Winnipeg, MB
1 hour ago
Senior Aws & Amazon Connect Solutions Architect
An established tech company in Toronto is seeking a Senior Solutions Designer to provide senior level expertise in AWS cloud platform. The role involves leading the design and implementation of cloud-based contact center solutions and developing technical documentation. The ...
Rubicon Path
Winnipeg, MB
1 hour ago
Aws Connect Engineer
$72.06k - $138.94k per year
At Capgemini Engineering, the world leader in engineering services, we bring together a global... ...considering We are looking for a hands‑on AWS Connect Engineer with strong experience in... ...‑based contact center solutions using Amazon Connect.Your role Design and configure...
Full time
Local area
Remote work
Capgemini Engineering
Winnipeg, MB
1 hour ago
Amazon Connect Developer — Finserv Cloud Cx & Integrations
...BrainRidge Consulting in Canada is seeking an Amazon Connect Developer to design, build, and scale cloud contact centre solutions for financial services clients. You will work with stakeholders, architects, and delivery teams to turn customer engagement goals into production...
BrainRidge Consulting
Winnipeg, MB
1 hour ago
Senior Amazon Connect Architect - Ai & Omnichannel Expert
...Compunnel, Inc. is seeking an experienced Amazon Connect Architect in Toronto, Ontario, who will lead the architectural design and implementation of innovative features released by AWS. The role involves collaborating with business stakeholders to create high-quality customer...
Compunnel Inc.
Winnipeg, MB
1 hour ago
Tech Lead - Ivr & Contact Centre/ Amazon Connect Developer
$110k - $120k per year
...project teams to deliver solutions. Work within Agile/Scrum delivery teams. Required Skills: Strong hands-on knowledge of AWS Amazon Connect. Strong experience developing IVR and contact centre applications. Experience with contact flow design, call routing, self-...
Remote work
Zernam
Winnipeg, MB
1 hour ago
Data Engineer, Amazon Traffic Engineering
Data Engineer, Amazon Traffic EngineeringWe are seeking a talented Data Engineer to join Amazon's Traffic Engineering organization in developing next-generation bot detection and mitigation capabilities. As a Data Engineer, you'll be at the forefront of revolutionizing how we...
Amazon.com
Winnipeg, MB
1 hour ago
Senior Software Engineer At Amazon
Elevate AWS Utility Computing by becoming a Senior Software Development Engineer focused on networking architecture. Tackle large-scale problems and lead technical advancements at Amazon. Join AWS Utility Computing as a Senior Software Development Engineer. With a focus on...
Amazon Web Services (AWS)
Winnipeg, MB
1 hour ago
Amazon Software Development Engineer I
Build scalable systems at Amazon as a Software Development Engineer I, using programming, cloud-native architectures, and distributed systems. Canadian locations are available.This entry-level engineering position covers the full code lifecycle, from design through deployment...
Amazon
Winnipeg, MB
1 hour ago
Data Engineer At Amazon Traffic Engineering
Transform traffic data into insights at Amazon's Traffic Engineering team as a Data Engineer. Drive real-time protections against advanced bot threats through innovative data solutions. Amazon is seeking a Data Engineer passionate about revolutionizing traffic management. Your...
Amazon.com
Winnipeg, MB
1 hour ago
Embedded Connectivity Engineer Ess
Connect Foreseeson Technology’s Energy Storage System through embedded telemetry, diagnostics, and device interfaces using C/C++ and Linux.This Embedded Systems Engineer develops local and cloud-connected monitoring for a modular ESS. You will create embedded data interfaces...
Local area
Foreseeson-Technology-Inc.-2
Winnipeg, MB
1 hour ago
Amazon Warehouse Systems Devops Engineer
Amazon’s AFT team is hiring a DevOps Engineer in Toronto to strengthen Warehouse Management Systems through automation and monitoring.This engineer supports software, infrastructure, and pipelines serving Amazon’s global fulfillment network. The work includes improving system...
Linuxassociation
Winnipeg, MB
1 hour ago
Software Engineer For Amazon Rendering Team
Shape the future of shopping experiences as a Software Development Engineer with Amazon's Rendering Foundations team in Vancouver. Focus on building developer tools to enhance AI-driven customer interaction. Join a greenfield team at Amazon, where you will create authoring interfaces...
Amazon Inc.
Winnipeg, MB
1 hour ago
Structural Engineer | Connections, Fabrication & Construction
Structural Engineer | Connections, Fabrication & Construction Position Overview Are you passionate about large-scale steel structures? Do you enjoy turning concepts into practical solutions that account for fabrication requirements and construction realities?At DPHV, we...
Temporary work
Work at office
Dphvgroup
Winnipeg, MB
1 hour ago
Structural Engineer - Connection Design In Terrebonne
Join DPHV as a Structural Engineer focused on connection design for large-scale steel structures in our Terrebonne office. Leverage your expertise in fabrication and construction to create optimized solutions. We are seeking a Structural Engineer with a specialization in connection...
Temporary work
Work at office
Dphvgroup
Winnipeg, MB
1 hour ago
Senior Ibm Api Connect Engineer
Bring strong IBM API Connect expertise to a Senior APIC Developer assignment in Toronto GTA, with Day-1 onsite work in Scarborough, Ontario.This senior engineering role focuses on IBM API Connect v10, DataPower API Gateway, API Assembly, and User Defined Policies. You will support...
Raas Infotek LTD
Winnipeg, MB
1 hour ago
Big Data Software Engineer Amazon Ads
Apply Big Data and Spark expertise to Amazon Ads systems in Toronto, helping process billions of behavioral signals through scalable services.As a Software Development Engineer with MADS, you will build cloud-based services for secure, privacy-safe advertiser analytics. Your...
Internship
Amazon
Winnipeg, MB
1 hour ago
Amazon Tier 1 Infrastructure Support Engineer
Support Amazon office infrastructure as a Tier 1 engineer, using incident triage and troubleshooting across Networking, AV, and Print services.Working in the Operations Management Center, you will provide support across Amazon’s corporate office buildings. You will monitor...
Work at office
Shift work
Rotating shift
Amazon Inc.
Winnipeg, MB
1 hour ago
Software Development Engineer, Edgelink Ml, Amazon Traffic Engineering
Software Development Engineer, Edgelink ML, Amazon Traffic Engineering Every second, billions of signals flow in from browsers and edge services around the world. Trails turns that firehose into live, trustworthy data at the point where traffic first meets Amazon. When something...
Internship
Amazon.com, Inc.
Winnipeg, MB
1 hour ago
Sr. Software Dev Engineer, Amazon Customer Service
$150.7k - $251.7k per year
...future of one of the world’s largest customer service platforms at Amazon! The Amazon Customer Service (CS) organization seeks to delight... ...team is seeking a innovative Sr. Software Development Engineer to lead technical strategy and support the team’s growth through...
Full time
Temporary work
Internship
Seasonal work
Amazon Inc.
Winnipeg, MB
1 hour ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Bilingual Amazon Connect Engineer. Be the first to apply!