Associate Director Patron Services Toronto

Lead Patron Services at the Four Seasons Centre in downtown Toronto, using financial management and leadership skills in person. Evening and weekend shifts are required.As Associate Director, Patron Services, you will report to the General Manager and oversee colleagues, vendors, and partners. The role supports exceptional patron experiences across performances and special events. Responsibilities combine Front of House, Food and Beverage, financial planning, and service excellence at the Canadian Opera Company venue.Key Responsibilities:
Lead hiring, onboarding, training, mentoring, and coaching for Patron Services colleaguesOversee vendors and partners supporting staffing, Food and BeverageManage pricing, forecasting, budgeting, revenues, and cost controlsEnsure service excellence across Front of House and Food and BeverageAct as Manager on Duty for patron, safety, and building issuesRequirements:
Five to seven years in a similar leadership capacityPerformance Arts, Venue, or Hospitality experience preferredBusiness degree or diploma, preferably with relevant operational experienceSmart Serve and Food Safety certification requiredMicrosoft Office, Business Central, Arts Vision, and Social Tables proficiencyBring strategic leadership, financial fluency, and service expertise to Patron Services at Toronto’s Four Seasons Centre.
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