Head Of Legal Service Operations

Success Matcher Recruitment

Lead legal service delivery and AI-enabled operations in a hybrid Toronto position, overseeing throughput, capacity, turnaround times, and service levels.This Head of Operations role leads delivery across five practice areas within an AI-native legal tech company. You will coach Practice Leads and Managing Attorneys while building operating rhythms, dashboards, and scorecards. The role also covers budgets, forecasts, productivity, contribution margin, and automation adoption.Key Responsibilities:
Own case throughput, turnaround times, backlog, and service levelsCoach Practice Leads and Managing Attorneys through operating reviewsDefine KPIs, dashboards, and operating rhythmsPartner with Finance on budgets and forecastsExecute AI and automation adoption across deliveryRequirements:
Five to twelve years in operations leadershipThree or more years leading high-volume service deliveryExperience leading 20 to 50 or more peopleProven process redesign with measurable productivity, quality, and cost gainsAuthorization to work in Canada and hybrid Toronto availabilityBring legal operations leadership, service delivery expertise, and AI adoption experience to shape reliable, measurable delivery across Toronto.
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