Product Manager Service Transformation
Ministry of Labour, Immigration, Training and Skills Development
Shape client-focused digital solutions through service design and business transformation. This Toronto assignment supports ministry programs and services across Ontario.The Product Lead will guide products from planning through implementation and continuous improvement. The Ministry of Labour, Immigration, Training and Skills Development values expertise in process improvement, change management, and digital platforms. The role also requires understanding accessibility requirements, including AODA and WCAG 2.0 AA.Key Responsibilities:
Identify process improvements and innovative digital service solutionsBuild partnerships, gather requirements, and achieve stakeholder consensusLead initiatives while managing competing priorities and timelinesProvide strategic advice on risks, performance, and service deliverySupport organizational change through presentations and workshopsRequirements:
Experience managing digital products, programs, or business solutionsKnowledge of service design and business process improvement principlesUnderstanding of AODA and WCAG 2.0 AA accessibility requirementsExperience mentoring, coaching, and supporting team developmentAbility to evaluate effectiveness and understand technical conceptsBring service transformation, accessibility, and product leadership experience to digital solutions serving Ontario ministry clients.
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Identify process improvements and innovative digital service solutionsBuild partnerships, gather requirements, and achieve stakeholder consensusLead initiatives while managing competing priorities and timelinesProvide strategic advice on risks, performance, and service deliverySupport organizational change through presentations and workshopsRequirements:
Experience managing digital products, programs, or business solutionsKnowledge of service design and business process improvement principlesUnderstanding of AODA and WCAG 2.0 AA accessibility requirementsExperience mentoring, coaching, and supporting team developmentAbility to evaluate effectiveness and understand technical conceptsBring service transformation, accessibility, and product leadership experience to digital solutions serving Ontario ministry clients.
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Vacancy posted 1 hour ago
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