Insurance Advisor

Proudly Canadian. Driven by Purpose. Rooted in Care.

Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada.

Insurance Advisor - Strathmore - 12 month contract

As an Insurance Advisor, you are responsible for delivering an exceptional customer experience while supporting the day-to-day administrative operations of the branch. Every day you will build lasting relationships with customers, ensuring their needs are met through timely service, accurate policy support, and a commitment to protecting what matters most to them.

Here Is What a Typical Day Looks Like

• You will support customers with policy inquiries, changes, and updates via phone, in-person, and email
• Every day you will assist customers with their home and auto insurance needs, providing guidance and support throughout their policy lifecycle
• You will maintain accurate and up-to-date client records, ensuring all documentation and transactions are completed efficiently
• Process policy renewals, endorsements, cancellations, and follow-ups in a timely manner
• Provide administrative support by managing customer requests, documentation, and internal workflows
• Follow up on client accounts to resolve outstanding items and ensure a seamless customer experience
• Collaborate with team members to ensure service standards are met and branch operations run smoothly
• Identify opportunities to refer customers for additional products or services based on their needs

The value you bring

• You do not need experience; if unlicensed, we would provide applicable training for the right candidate
• General Level 1 Insurance License is an asset
• Strong attention to detail and ability to manage administrative tasks with accuracy
• Proficient in navigating multiple computer programs and systems
• Professional communication skills in-person, over the phone, and through email
• A strong customer service mindset with the ability to build relationships and provide solutions
• Experience in a customer service or administrative role is an asset
• Working experience in EPIC is an asset

Role Details

• Hours: Full-time 37.5 hours per week - 12 month contract
• Location: Strathmore, Alberta
• Compensation Range: $51,000 - $61,000
• Requisition #: 82974
• Current Vacancy: Yes

Why Western?

Western’s people‑first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact.

Highlights Include

• 14 Paid Wellness Days, 3 weeks’ vacation, company‑matching savings programs, and 100% employer‑paid group benefits for eligible employees
• Over 1,500 volunteer hours supporting 160+ charities in 2024–2025 through the Western Financial Group Communities Foundation.

Our Commitment To Inclusion

At Western, we strive to create an accessible, equitable, and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer, we encourage applicants of all backgrounds to apply, even if your experience doesn’t perfectly match every qualification. If you need assistance or an accommodation during the hiring process, please contact View email address on ca.workus.org or visit our Careers page.

Our Human‑First Hiring Approach

We do not use artificial intelligence to screen, assess, or select applicants. All applications are personally reviewed by Western’s Talent Acquisition Consultants. As part of our hiring process, we use standardized, scientifically validated skills assessments (non‑AI), and all results are reviewed by our hiring team.

Ready to Apply?

If making a meaningful impact in your community and growing your career in a supportive, purpose‑driven environment excite you, we’d love to hear from you.