Manager, Fss Business Operations Support

What is the opportunity?This is an exciting opportunity to be part of Finance Shared Services-Finance Application Operations team. As Manager of Business Operations Support, this position is responsible for the ongoing management of FIBRS (Financial Business Rules system), with a key focus on the Calculations rules. As subject matter expert (SME) you will work with our business partners to identify new requirements and system enhancement opportunities to drive Finance System improvements and efficiencies.
What will you do?
Manage the shared service team responsible for processing FiBRS business rules transactions.
As subject matter expert (SME), work with our business partners to identify new requirement opportunities to drive Finance System improvements and efficiencies related to FIBRS rules
Validate the impact of business rule changes to financial reporting, lead user acceptance test plan creation & execution and provide clients with UAT results for signoff
Validate weekly/monthly reports to ensure completeness & accuracy of FIBRS business rules
Proactively contribute content to Knowledge Management tool to contribute to an efficient support environment and actively support cross training within shared service team
Participate in all SOX audit activities in support of finance systems ensuring compliance to all controls.
What do you need to succeed?Must-have
Previous knowledge of RBC finance systems and tools (i.E. EPM, FIBRS and PeopleSoft)
Detail oriented, analytical, can work independently and is a fast learner
Change mindset and ability to apply a process improvement lens to all BAU activities
Good communication (oral & written) and interpersonal skills
Proven time management, planning, organizational and problem-solving skills
Nice-to-have
Strong technical proficiency in Excel (Pivot tables, VB lookups)
Experience with writing process documentation
What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Leaders committed to your growth through coaching and meaningful opportunities.
Visible impact on enterprise-critical and regulatory initiatives.
Dynamic, collaborative, high-performing team culture.
Challenging work with the chance to innovate and build lasting solutions.
A purpose-driven environment focused on helping clients and communities thrive.
Job SkillsCustomer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury Management
Additional Job DetailsAddress: 120 WESTERN PKY:BEDFORD
City: Bedford
Country: Canada
Work hours/week: 37.5
Employment Type: Full time
Platform: TECHNOLOGY AND OPERATIONS
Job Type: Regular
Pay Type: Salaried
Posted Date: 2026-10-16
Application Deadline: 2026-11-30
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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