Regional Service Training Manager

Job Overview:
The Regional Service Training Manager plays a critical role in driving performance, growth, and retention across the Field Service teams. This position is responsible for designing, delivering, and leading impactful learning and development programs that align with business strategies and elevate organizational capability. The Regional Service Training Manager will facilitate instructor-led and virtual training, develop curriculum, and collaborate across departments to implement learning solutions that support onboarding, compliance, and continuous improvement.Responsibilities/Essential Functions:
Develop and deliver training programs that support service operations and customer experience excellence.Collaborate with cross-functional teams to identify learning needs and implement blended learning solutions.Utilize a variety of instructional methodologies to engage learners and drive behavior change.Conduct virtual instructor-led training, including recurring sessions and train-the-trainer programs.Lead onboarding readiness checks for Route Sales Representatives (RSRs) and audit onboarding compliance.Provide one-on-one field coaching and feedback to new hires and Service management.Provide weekly review and communication of onboarding Key Performance Indicators (KPIs) to senior regional leadership.Review MC compliance and guide field service management on policies and best practices, creating plans for General Managers to address gaps.Schedule and facilitate live virtual onboarding cohorts for RSRs.Evaluate training effectiveness and continuously improve programs based on feedback and performance metrics.Build a culture of learning and development focused on service excellence within the region.Knowledge/Skills/Abilities:
Proven ability to lead training initiatives linked to business objectives.Strong presentation, facilitation, and communication skills.Demonstrated success in implementing learning solutions across various formats.Ability to manage multiple projects and deliver results in a fast-paced environment.Strong customer service orientation and understanding of field operations.Bilingual (English & French) an asset.Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
knowledge of Adobe Acrobat and Learning Management Systems preferred.Experience/Qualifications:
Bachelor's degree in a related field or equivalent experience.Experience in Learning & Development, with experience in planning and implementing professional development programs.3 years of management experience in service operations preferred.Working Environment/Safety Requirements/Physical Requirements:
Willingness to travel up to 50%.Ability to work independently and collaboratively across various locations.Comfortable facilitating training in virtual, classroom, and field environments.May require occasional lifting, travel, and working in varying conditions depending on training location.
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