Client Experience Operations Manager

Manulife

Mejora experiencias de clientes y asesores como Manager híbrido en Waterloo, aplicando análisis, automatización y liderazgo de equipos nacionales.Manulife busca liderazgo para relaciones con clientes y soporte dentro de Canada Retirement. El puesto coordina servicio, operaciones, desarrollo de equipos y cumplimiento. Además, utiliza métricas, tendencias de servicio y comentarios de clientes para optimizar procesos y recursos.Responsabilidades clave:
Analizar métricas, tendencias y comentarios de clientesIdentificar mejoras de eficiencia y resultados del clienteReclutar, incorporar, capacitar y desarrollar integrantesMantener estándares, procedimientos y recursos de capacitaciónApoyar auditoría, cumplimiento, gobernanza y mitigación de riesgosRequisitos:
5 a 7 años de experiencia relacionadaExperiencia liderando equipos de soporte operativo y atenciónComunicación y construcción de relaciones sólidasExperiencia en mejora continua de procesosDesignaciones CEBS, RPA, CSC o equivalentes preferidasImpulsa excelencia operativa en Manulife mediante análisis, automatización, liderazgo de personas y gestión responsable del riesgo.
#J-18808-Ljbffr

Apply

Vacancy posted 1 hour ago

Similar jobs that could be interesting for youBased on the Client Experience Operations Manager in Winnipeg, MB vacancy

REMOTE Customer Support/Customer Service Representative
$18 - $22 per hour
...~ No degree, certificate or diploma Experience 3 years to less than 5 years On site... ...spokesperson for an organization Advise clients on advertising or sales promotion... ...and benefits to clients Maintain and manage digital database Answer clients' inquiries...
Suggested
Permanent employment
Full time
Part time
Work at office
Remote work
J’ADORE Body Sugaring
Winnipeg, MB
3 days ago
Client Manager
$50.64k - $101.28k per year
...Responsibility: ROLE AND RESPONSIBILITIES The Client Manager is responsible for developing and... ...management solutions (EDM) Know the operation of the products and services offered by... ...preferred Minimum of 5 years of experience in a business development position with...
Suggested
Xerox
Winnipeg, MB
1 day ago
Veterinary Client Experience Manager
Shape compassionate veterinary client experiences through team leadership, communication, community... ...improvement at VetStrategy.As Practice Manager, you will support strong relationships... ...development. You will also coordinate operations, safety, compliance, and strategic initiatives...
Suggested
Local area
VetStrategy
Winnipeg, MB
1 hour ago
Manager, Client Experience East
Beautifi is seeking a Manager, Client Experience to lead the East coast Client Experience team. Reporting to the Senior Manager, Client Experience... .... Monitor performance, customer outcomes, workload, and operating risks throughout the month; identify trends early and...
Suggested
Internship
Work at office
Flexible hours
Weekend work
Weekday work
Beautifi Solutions, Inc.
Winnipeg, MB
1 hour ago
Customer Experience/Operations Manager
...the RoleWe are a growing online retailer specializing in automotive parts and accessories. We’re looking for a Customer Experience & Operations Manager to lead and improve our Order Status and Returns customer-support operation.You’ll work from our Richmond Hill, ON office...
Suggested
Work at office
Immediate start
Remote work
Monday to friday
Partsengine
Winnipeg, MB
1 hour ago
Team Lead, Client Experience Operations (Risk And Security)
...of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax... ...squad of 6–12 CX Specialists at the intersection of Client Experience, Platform Security, and Risk Operations. You are accountable for protecting client assets,...
Wealthsimple Technologies
Winnipeg, MB
1 hour ago
Operations Manager//FULL TIME//REMOTE
$50 per hour
Operations Manager to Administrative Services TCM Wellness Centre Inc. Location 661 Pembina Hwy... ...English Education Bachelor's degree Experience 5 years or more Work must be completed... ...Plan, administer and control budgets for client projects, contracts, equipment and...
Hourly pay
Full time
Immediate start
Remote work
TCM Wellness Centre Inc.
Winnipeg, MB
2 days ago
Operations Manager Winnipeg, MB
$84k - $94k per year
...At Cosentino () we are looking for an Operations Manager located in Winnipeg, MB , who will have... ...you need to succeed Professional Experience Required: ~3+ years of operational... ...different market stakeholders and end Clients. With a presence in more than 100 Countries...
Long term contract
Full time
Temporary work
Cosentino
Winnipeg, MB
1 day ago
Operational Readiness Manager
...at . POSITION SUMMARY: The Operational Readiness Manager owns the operational readiness process... ...Program Management, Engineering, Operations, Quality, and Supply Management teams... ...SUCCESSFUL: ~5+ years of progressive experience in manufacturing, production, new product...
Full time
Contract work
New Flyer
Winnipeg, MB
1 day ago
Client Experience Lead
$90k - $115k per year
Work environment: Remote, with client-site support as... ...Consultant and Lead, Client Experience on behalf of our client for a... ...client provides IT consulting and managed services to organizations across... ...connecting recommendations to their operational needsReview managed services...
Permanent employment
Full time
Manual labor
Remote work
Monday to friday
Hammehr Talent Consultants
Winnipeg, MB
1 hour ago
Group Retirement Client Relationship Manager
...Build the future with us Are you driven by operational excellence and committed to delivering high-quality service? As a Group Retirement Client Relationship Manager (CRM) you will be responsible for the plan sponsor experience, retention, and relationship building. You...
Work at office
IA Financial Services Inc.
Winnipeg, MB
2 days ago
Operation Management => Relocate to China
$2000 - $4000 per month
...the daily iteration of the international operation standard system, evaluate its... ...Administration, International Business, Hotel Management, Retail Management and Language-related... ...business trips. Prior study, living or project experience in the Middle East, or internship...
Full time
Internship
Local area
Relocation
Overseas
Little Locusts
Winnipeg, MB
2 days ago
Account Director, Client Experience
$95k - $130k per year
...engagement profond envers nos clients, les membres de notre équipe,... ...aux clients. Gérer les opérations et les finances. Gérer en... ...looking for aDirector,Client Experience — You’llbe responsible forspearheading... ...success of the accounts they manage, including execution of...
Work at office
3 days per week
Adelphi Group
Winnipeg, MB
1 hour ago
Luxury Boutique Manager - Lead Sales & Client Experience
IWC Schaffhausen – North America in Vancouver, Canada is seeking a Boutique Manager to lead the boutique team and deliver a superior luxury client experience. You will drive sales, manage staff, and uphold the brand’s standards while building strong local community presence...
Local area
Richemont
Winnipeg, MB
1 hour ago
Remote Client Experience Project Manager — Environmental & Bca
...Vertex is seeking an experienced Client Experience Project Manager – Environmental & BCA to support our Ontario Commercial team. This remote role handles scoping, scheduling, and budgeting for BCAs, ESAs, groundwater monitoring and geotechnical projects, from initial inquiry...
Remote work
Vertex Resource Group
Winnipeg, MB
1 hour ago
Manager, Operations - *Permanent Full-Time
$102k - $152k per year
...Permanent Full Time - The Clarity Operations Manager leads the team responsible for supporting and enhancing Canada Life's project and portfolio... ...resource management practices, business partner and customer experience, business efficiencies, and business differentiation. What...
Permanent employment
Full time
Part time
Internship
Work at office
Flexible hours
Canada Life
Winnipeg, MB
2 days ago
RESPONSABLE CONTROLE DE GESTION OPERATIONNEL (H/F)
...special kind of workplace. We have the experience and strength of our 100-year legacy and... ...always do better for our team members and clients. Our 5000 colleagues proudly serve... ...excellence. Job Description The DC Operations Manager is responsible for achieving...
Full time
Work at office
NAPA Auto Parts
Winnipeg, MB
22 days ago
Senior Manager Finance Operations
...organization in Abbotsford to recruit a Senior Manager, Finance Transformation. Reporting to... ...with the CFO, Controller, IT and operational leaders. What We're Looking For 5–7+... ...years of progressive accounting/finance experience. Controllership or senior accounting...
Goldbeck Recruiting Inc
Winnipeg, MB
2 days ago
Managing Director - Portfolio Operations
$150k - $200k per year
...Staffmax is seeking an experienced Managing Director to oversee the operations and performance of a portfolio of... ...performance, make difficult decisions, manage people at all levels of an... ...be someone who: Has significant experience running operations , not simply advising...
Permanent employment
1 day per week
Staffmax Staffing & Recruiting
Winnipeg, MB
7 days ago
Sr Plant Operations Manager - Winnipeg
Join Amrize as a Production Manager and help construct what's next... ...for the safety, financial and operational performance of the St-... ...related field or equivalent experience. Preferred Field of Study:... ...must communicate regularly with clients and suppliers of goods and/or...
Internship
Work at office
Local area
Flexible hours
Amrize
Winnipeg, MB
11 days ago
Operations Analysis Supervisor
...Apply expert restaurant operations knowledge as a Five Guys Franchise Business Manager supporting franchisees across an assigned area. Travel is required for this... ...Requirements: Five or more years of related multi-unit experience Restaurant experience is required for this...
Five Guys logo
Winnipeg, MB
2 days ago
Customer Experience Associate
...defining features of the colleague experience at TD. Our compensation... ...payments as per standardized operating procedures, industry regulations... ..., planning and time management skills to work in a fast-paced... ...committed to being a leader in client experience, that is why we believe...
Full time
Work from home
TD
Winnipeg, MB
4 days ago
Service Support Representative - Banking
...Ambassador inside our branches, you will put clients first and find solutions to their... ...great career with us as a future Account Manager/Banking Advisor. What will you do... ...branch and deliver an outstanding service experience through completing transactions and by identifying...
Flexible hours
Royal Bank of Canada
Winnipeg, MB
2 days ago
Sr Client Support Consultant
$53.9k - $89.8k per year
...Investment Solutions team as an Sr Client Support Consultant, Client... ...-proposal (RFP) support, and operational initiatives that contribute... ..., consultants, portfolio managers, and internal partners, you'll... ...projects that enhance the client experience and strengthen our service...
Permanent employment
Full time
Part time
Internship
Work at office
Flexible hours
Canada Life
Winnipeg, MB
2 days ago
PIA Client Service Associate
$43.3k - $56.7k per year
...defining features of the colleague experience at TD. Our compensation... ...Description: TD Private Wealth Management takes a sophisticated and... ...advice, solutions, and service to clients. TD Private Investment Advice... ...and maintain a culture and operation of risk management Use...
Full time
Work from home
TD
Winnipeg, MB
6 days ago
Client Services Support Officer (m/f) (H/F)
$45k - $54k per year
...stacks with a modern, modular operating layer, connecting telcos,... ...professionals across almost 1,000 clients. iQmetrix is a privately held... ...Do it: We are on a self-management journey. As we work to move away... ...the front end of the support experience: taking in and triaging every...
Permanent employment
Full time
Contract work
Temporary work
Work at office
Remote work
Monday to friday
Flexible hours
Afternoon shift
iQmetrix
Winnipeg, MB
22 days ago
Duty Operations Manager (Full Time) - Cannabis Industry
$20 per hour
...Responsibility: Job Summary The Duty Manager position at The Joint Cannabis is a management... ...role responsible for overseeing daily operations and ongoing internal requests and... ...to delegate and take ownership Prior experience with Microsoft Word or Google Drive system...
Hourly pay
Permanent employment
Full time
Flexible hours
Shift work
Night shift
Day shift
Afternoon shift
The Joint Cannabis
Winnipeg, MB
6 days ago
Analyst, Client Onboarding & Service
...dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and... ...of account maintenance and cash management solution requests, providing relevant recommendations... ...streamlining and simplifying the client experience. As a key extended member of the...
Full time
Bank staff
Remote work
2 days per week
CIBC
Winnipeg, MB
2 days ago
Client Service Representative [Hourly]
...dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and... ...weekends. To help deliver a great client experience, you’re flexible to work at multiple banking... ...Client engagement - Help clients manage their accounts and products. Focus on the...
Hourly pay
Bank staff
Flexible hours
Afternoon shift
CIBC
Winnipeg, MB
2 days ago
Senior Director, Pharmacy Experience
...and wellness leader, seeks a Senior Director to own the Pharmacy Experience and Transformation agenda. You will drive AI, automation and... ...business cases and scale offerings from concept through implementation, partnering with Pharmacy Operations, Technology, Digital and Clinical...
Loblaw Companies Limited
Winnipeg, MB
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Client Experience Operations Manager. Be the first to apply!