Service Desk Leadership in IT Support

Step up as the Service Desk Team Lead, where you will directly impact IT support quality in a healthcare setting. Oversee a skilled team while ensuring swift technical support to clinical staff. In this full-time onsite position, your primary focus is to maintain high service standards and effective incident management. You will lead the Service Desk operations, mentor team members, and emphasize first contact resolution within an ITIL-aligned framework. This role is essential for fostering partnerships with clinical departments to ensure minimal disruption to patient care and optimize user satisfaction. Key Responsibilities:

• Manage daily service desk functions and incident resolutions
• Supervise ticket handling and SLAs adherence
• Mentor team members for better service delivery
• Identify trends to drive process improvements
• Collaborate with clinical teams for effective support

Requirements:

• 3-5 years in a service desk or IT support role
• ITIL Foundation Certification or higher preferred
• Leadership experience in managing teams
• Knowledge of healthcare systems is advantageous
• Strong organizational and communication skills

Bring your leadership skills to the forefront while delivering critical IT services in the healthcare environment. #J-18808-Ljbffr