Oracle Cloud Ams Delivery Lead - Canada

Oracle Cloud AMS Delivery Lead
Location: Remote (Canada - various cities), with occasional client travel as needed Employment Type: Full-time
At CloudAvanti, we are a premier cloud systems integrator (SI) with the expertise of a global player and the agility of a boutique. We help clients across North America modernize their ERP, HCM, EPM and SCM with Oracle Cloud, delivering outcomes that blend speed, precision and lasting value.
We set the bar high and deliver work that meets it. If you're an experienced Oracle Cloud AMS professional who thrives on owning service delivery, leading a team and building trusted client relationships, you'll feel right at home here.
What You'll Be Doing
Own end-to-end delivery of Oracle Cloud AMS engagements, ensuring SLAs, service levels and client satisfaction targets are consistently met.
Lead and mentor a team of AMS functional consultants, providing technical guidance, coaching and quality oversight on incidents, service requests and enhancements.
Serve as the primary point of escalation for complex or high-priority issues, coordinating across functional and technical teams to drive timely resolution.
Own the client relationship at the engagement level, running regular service reviews and reporting on SLA performance, ticket trends and continuous improvement initiatives.
Oversee quarterly Oracle Cloud release testing across supported clients, coordinating regression testing, communicating impacts and managing rollout risk.
Manage AMS engagement scope, staffing and workload balancing across the team to ensure coverage and responsiveness.
Drive continuous improvement by analyzing recurring support themes and translating them into process, automation or system enhancement recommendations.
Support commercial aspects of AMS engagements, including scoping change requests, contract renewals and identifying expansion opportunities.
Stay current on Oracle Cloud quarterly updates and emerging functionality, ensuring the team is prepared to support new capabilities.
What We're Looking For
Bachelor's degree in Business, Finance, Information Technology or a related field, or equivalent professional experience.
Proven experience leading or managing Oracle Cloud AMS/production support engagements, including team leadership responsibility.
Strong background in service delivery management, SLA governance and continuous improvement in a support environment.
Experience managing or mentoring a team of functional consultants.
Comfortable owning client relationships and running service review conversations with client stakeholders.
Strong troubleshooting and root cause analysis skills, with the judgment to prioritize across competing demands.
Oracle Cloud certification is considered an asset.
Excellent communication and stakeholder management skills, with the ability to explain issues and resolutions to both technical and executive audiences.
A collaborative, solution-focused leadership style with a strong sense of ownership and accountability.
Why You'll Love Working Here
Premier cloud SI experience: work alongside some of the most talented and experienced Oracle Cloud professionals in the market.
More ownership, less bureaucracy: work directly with clients and CloudAvanti leaders, own meaningful engagements and see your recommendations move quickly from idea to execution.
Meaningful impact with a bias towards action: collaborate directly with decision-makers and see your solutions come to life.
Room to grow: we're expanding fast, creating opportunities to shape delivery, lead engagements, mentor others and take on greater responsibility as you grow.
Build what's next: help shape how we deliver Oracle Cloud using AI, automation and proprietary accelerators designed to improve delivery quality and speed.
Interesting, varied work: work with clients across industries and tackle different business, process and technology challenges.
A culture that backs you: transparency, innovation, accountability and high standards are how we work.
Flexibility that works for you: remote-first, with occasional client travel and opportunities to connect in person for key sessions and team events.
Who We AreCloudAvanti is a premier Oracle Cloud systems integrator helping North American clients modernize with confidence. We combine enterprise-grade delivery with a boutique level of service, bringing speed, clarity and partnership to every engagement.
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