Crew Manager Workforce Readiness

Lead onboard crew readiness at Armstrong Collective in Vancouver, using people leadership and workforce planning to support Rocky Mountaineer and Canyon Spirit.The year-round Crew Manager leads an assigned onboard crew group and reports to the Director, Planning & Logistics. This role develops crew capability, manages performance, supports attendance, and maintains operational readiness. Success requires coaching, conflict resolution, sound judgment, and analytical decision-making.Key Responsibilities:
Lead coaching, recognition, investigations, and progressive discipline processesSupport onboarding and integration with Training and Onboard LeadershipManage attendance, accommodations, and return-to-work plansMaintain crew availability, qualifications, restrictions, and fitness recordsSupport staffing disruptions and irregular operationsRequirements:
Three to five or more years of people leadership experiencePost-secondary education or equivalent related experienceExperience managing performance, employee relations, and investigationsExperience with disability management and workers’ compensation claimsVancouver-based, hybrid, flexible, travel, weekend, and on-call availabilityBring coaching, workforce readiness, attendance management, and operational judgment to Armstrong Collective’s onboard crew leadership team.
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