Service Owner for Advanced Services
Solace Corporation
Elevate customer experiences as a Service Owner at Solace, ensuring high-quality service for Advanced Services clients across the Americas. Develop strong relationships with enterprise customers and understand their unique environments. As a Service Owner, you’ll manage a portfolio of Advanced Services clients, acting as their technical contact. Your role includes building meaningful connections with customers, overseeing service quality, and providing timely solutions. Your insight into their needs will drive proactive measures to ensure their systems run smoothly and efficiently. Key Responsibilities:
- Manage customer relationships with named technical contacts
- Report on service quality and client environment health
- Maintain oversight of support tickets until resolution
- Lead onboarding processes for new Advanced Services customers
- Track customer growth trends and flag issues promptly
- 5+ years in professional services or technical consulting
- Hands-on experience with event-driven architecture
- Strong troubleshooting skills across multiple layers
- Scripting and automation proficiency, preferably Python
- Excellent communication with technical and business audiences
Vacancy posted 23 hours ago
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