Global Operations Transformation Manager

Drive global vendor transformation for Affirm’s Operations team, leading change programs, strategic initiatives, and data-informed decisions remotely.As a senior Partner Manager, you will lead initiatives spanning vendor migrations, product and process rollouts, regulatory implementations, and sustained adoption. You will serve as a senior escalation point, support unique partner operational needs, and coordinate teams across Operations, Compliance, Product, Risk, Training, Quality Assurance, and Workforce Management. Your analysis will guide priorities and interventions.Key Responsibilities:
Design and execute structured vendor change programsDrive readiness and sustained adoption across vendor partnersLead product, process, migration, and regulatory initiativesServe as senior escalation point for systemic issuesChampion continuous improvement across the vendor networkRequirements:
Eight-plus years in vendor management, BPO, operations, or related fieldsStrong analytical capability for trends, gaps, and scenariosTrack record of cross-functional programs with measurable business impactExperience influencing internal and vendor executive stakeholdersVendor networks exceeding 2,000 agents preferredApply transformation leadership, structured change management, and analytical insight to scale vendor operations and improve compliance outcomes at Affirm.
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