Retail Operations Manager Coaching

Coach retail leaders and improve store execution as an Operations Manager with WHSmith North America across airport and resort locations.This property-based Field Operations leader develops people, strengthens customer service, and advances sales execution. The work connects retail operations, inventory control, compliance, and data-driven decision-making. You will partner with store leadership and the Multi-Unit Manager to improve team performance, readiness, and business results.Key Responsibilities:
Coach store leaders on operations, sales, inventory, and complianceIdentify skill gaps and provide targeted developmentSupport onboarding, succession planning, and leadership growthPartner with the Multi-Unit Manager on team readinessMonitor results and share continuous improvement insightsRequirements:
Three or more years of operations leadership experienceExperience coaching teams and supporting leadersKnowledge of retail KPIs and labor managementStrong communication, organization, follow-up, and partnership skillsProficiency with Microsoft Office and reporting toolsApply retail coaching, operational discipline, and performance analysis to strengthen WHSmith North America store teams and customer experiences.
#J-18808-Ljbffr