Customer Success Manager, Mid-Market

Hi, We’re CompanyCamWe’re a simple-to-use photo documentation and productivity app for contractors of every industry. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor’s entire business. By providing a consumer-grade, game-changing experience, we help contractors build trust within their company and with their users.
CompanyCam is a fun, energetic team united by our core values of
Show Up ,
Grow Up, and
Do Good. As soon as you join our team, you'll notice that we trust our employees to do what's best for our product, customers, and team members and empower them to make the right calls.
The RoleAs a
Customer Success Manager, Mid-Market, you’ll play a critical role in helping customers get long-term value from CompanyCam. You’ll act as a trusted partner to a portfolio of customers, guiding them through adoption, renewal, and growth. Through proactive outreach and meaningful conversations, you’ll help customers solve real problems while ensuring they fully understand how CompanyCam supports their business goals. This role is essential to reducing churn, increasing engagement, and driving expansion across our customer base. You’ll work closely with Sales, Marketing, and Product to ensure our customers feel supported at every stage of their journey.
Location:
Candidates must permanently and currently reside in Lincoln, Nebraska or the surrounding metro area.
What You’ll Do
Proactively engage
with customers to monitor account health and drive successful adoption
Educate and train
customers on CompanyCam features, best practices, and new product updates
Identify at-risk accounts
and execute thoughtful retention strategies to reduce churn and downgrades
Manage renewals
by guiding customers through contract continuation and addressing concerns
Partner with Account Managers
to identify and qualify growth opportunities such as add-ons or expanded usage
Advocate for customer needs
internally while aligning with CompanyCam’s business goals
Develop and contribute to training resources
that improve customer education and product usage
The Impact You’ll HaveAt CompanyCam, your work makes a real impact.
Whether you're writing code, supporting customers, or designing experiences, your contributions directly shape the product we deliver and the people we serve. We're building something that helps real people solve real problems—and we believe that kind of work is best done by a team that reflects the world around us.
In this role, you’ll drive impact by:
Improving customer retention
by proactively addressing risk and strengthening relationships
Increasing product engagement and revenue
through education, adoption, and expansion efforts
Elevating the customer voice
across the organization to influence better outcomes and experiences
Showcasing customer success
to help others understand the value of growing with CompanyCam
What You’ll Bring
Experience in a
customer-facing role, ideally within a
SaaS environment
Strong
written and verbal communication skills
with the ability to lead quality customer conversations
Proven ability to
work independently
while managing a book of business
A high level of
empathy
and a customer-first mindset balanced with business goals
Strong
problem-solving and strategic thinking
skills
Ability to
identify trends and opportunities
through customer usage and feedback
Bachelor’s degree in
Business Administration or Communications, preferred
A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.
Benefits & CompensationThis is a salaried position at CompanyCam. Our starting salary is
$66,000
per year and is based on experience. Our average on target earnings (OTE) are around
$78,000.
We also offer meaningful equity and other benefits.
CompanyCam is an equal-opportunity employer committed to respect, inclusion, and growth. We work hard, take responsibility, and support each other. Great ideas come from all backgrounds, and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesn’t align perfectly, we encourage you to apply. What really matters to us is your potential, your passion, and your commitment to learning, innovation, and contributing meaningfully to our team.
#J-18808-Ljbffr