Senior Director Loyalty Data Science Ai

Drive loyalty growth with data science, predictive analytics, and AI at Pet Valu’s full-time hybrid headquarters role in Markham.As Senior Director, Customer Intelligence, Data & AI, you will lead capabilities that improve acquisition, engagement, retention, and customer lifetime value. You will guide the enterprise loyalty AI roadmap and advanced personalization analytics. The position also develops Customer Intelligence Centre of Excellence capabilities across Pet Valu.Key Responsibilities:
Own the enterprise loyalty AI roadmap and predictive analytics strategyBuild customer value, segmentation, retention, and churn methodologiesLead advanced personalization analytics and next-generation intelligence capabilitiesEstablish measurement, attribution, incrementality, and test-and-learn programsDevelop talent strategy and Centre of Excellence capability roadmapsRequirements:
10+ years in data science, customer insights, CRM, loyalty analytics, or BI7+ years leading analytics, BI, data science, or customer intelligence teamsProven enterprise customer strategy experience supporting corporate growth objectivesExperience scaling analytics, data science, or AI in retail or consumer environmentsTrack record connecting analytics, business cases, and ROI to investment decisionsLead Pet Valu’s loyalty intelligence agenda by combining predictive analytics, AI, experimentation, and customer value measurement.
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