Pharmacy Dispensary Lead - Iqaluit, NU

Dispensary Lead

Are you looking for a rewarding career opportunity where you can lead, grow your skills, and make a meaningful difference in patient care? The North West Company is hiring a Dispensary Lead in Iqaluit, Nunavut. This is a relocation-based position, and if you are selected, NWC will provide full financial and logistical relocation support. Candidates must be legally entitled to work in Canada.

Relocation and Benefits

Along with relocation assistance, we offer:

• A great salary
• Subsidized housing
• Food allowance
• Paid vacation travel
• Bonuses
• And more

All of this put together means: We take care of most of your everyday expenses, so that you can actually bank what you earn.

Our mission

To advance and provide comprehensive and innovative patient-centered health services to under-served and hard-to-reach regions.

Your Role

As Dispensary Lead, you will provide leadership within the dispensary under the direction of the Pharmacist Manager, while also performing duties as a Pharmacy Assistant II or Registered Pharmacy Technician. Your responsibilities will include:

• Providing guidance and support to Pharmacy Assistants and Clerks, ensuring compliance with pharmacy regulations and store procedures.
• Assisting the Pharmacist Manager with administrative tasks such as scheduling, narcotic counts, and month-end reporting.
• Leading special projects, including audit preparation and staff training for home office initiatives.
• Processing and preparing prescriptions accurately and efficiently, including prescription claims adjudication.
• Managing compliance packaging, remote distribution, and medical supplies and equipment services.
• Maintaining accurate patient profiles, managing inventory, and ensuring dispensary cleanliness and compliance with regulatory standards.
• Delivering excellent customer service and supporting pharmacy growth initiatives such as medication reviews and vaccination clinics.

Work Hours

• Pharmacy hours are Monday to Friday, 9:00 AM to 7:00 PM, Saturday & Sunday, 12:00 PM to 5:00 PM.

Desired Skills & Experience

• Minimum 3+ years of experience in a high-volume pharmacy dispensary (previous NWC Pharmacy experience an asset).
• Formal training or certification as a Pharmacy Assistant OR registration with the appropriate provincial College as a Registered Pharmacy Technician.
• Strong customer service skills with attention to detail and organizational capabilities.
• Proficiency with pharmacy software programs, including prescription entry and inventory management (experience with Kroll is an asset).
• Thorough knowledge of NIHB Pharmacy Provider guidelines, including claims processing for prior approvals, MS&E, and audit requirements.
• Familiarity with applicable federal and provincial territorial pharmacy regulations.
• Excellent verbal and written communication skills.
• Proven ability to lead, guide direct reports, and work under minimal supervision.
• Self‑motivated with strong problem‑solving skills and an approachable leadership style.
• Respectful of diversity and cultural differences.

Our Culture

• Being Enterprising
• Committing to our Customers
• Working with Passion
• Leading and Developing Others
• Demonstrating Respect and Inclusivity
• Building Trust

The North West Company is committed to inclusion and diversity and encourages applications from all candidates, including but not limited to: all religions and ethnicities, LGBTQ2S+, BIPOC, and persons with disabilities.

Visit northwest.ca for more information.