Rtm Home Customer Experience Manager
DMC Recruitment Group
Support RTM home customers through delivery, inspections, and warranty completion from an Edmonton hybrid base. Guide contractors and field services across Alberta and Saskatchewan.This newly created manager position serves an established manufacturer of prefabricated and Ready-to-Move homes. You will oversee customer experience throughout site preparation, foundations, delivery, inspections, deficiencies, and warranty work. Success requires residential construction knowledge, strong communication, and practical contractor coordination.Key Responsibilities:
Manage customer relationships throughout home construction and deliveryCoordinate site readiness, foundations, and construction activitiesInspect projects against quality and scheduling expectationsOversee post-delivery deficiencies and warranty completionImprove customer experience and field services processesRequirements:
Residential construction or homebuilding experienceKnowledge of site preparation and foundation requirementsContractor, subcontractor, and trades coordination experienceStrong customer relationship and problem-solving skillsIndependent project management ability and willingness to travelBring customer-focused construction leadership to RTM home delivery, contractor coordination, inspections, process improvement, and warranty service.
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Manage customer relationships throughout home construction and deliveryCoordinate site readiness, foundations, and construction activitiesInspect projects against quality and scheduling expectationsOversee post-delivery deficiencies and warranty completionImprove customer experience and field services processesRequirements:
Residential construction or homebuilding experienceKnowledge of site preparation and foundation requirementsContractor, subcontractor, and trades coordination experienceStrong customer relationship and problem-solving skillsIndependent project management ability and willingness to travelBring customer-focused construction leadership to RTM home delivery, contractor coordination, inspections, process improvement, and warranty service.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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