FT Custom Framing Department Manager

Store: OTTAWA-TRAIN YARDS, ON

Build customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what they’re looking for. Provide a safe, clean and clutter-free environment.

Major Activities

• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements; execute company policies and standards.
• Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating custom framing solutions.
• Deliver sales and production results.
• Act in a lead capacity in the absence of the Framing Manager.
• Be a resource to assist and train other team members.
• Support and assist the Framing Manager in driving KPI achievement.
• Complete framing orders with a high degree of quality and on time.
• Maintain the ready-made frame department and other assigned areas, including SISO and directed replenishment.
• Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer.
• Provide a fast and friendly check‑out experience while adhering to cash handling standards.
• Follow SOPs and company programs.
• Support shrink and safety programs.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others.
• Participate in truck unload and stocking processes to ensure truck standards are followed and completed within budget.
• Operate cash register and execute cash handling to standards.
• Acknowledge customers, help locate products and provide solutions.
• Engage customers on benefits of Rewards and complete enrollments.
• Educate customer on Voice of Customer (VOC) survey.
• Assist with omni‑channel processes.

Other Duties As Assigned

No additional duties specified.

Minimum Type of Experience Required

• Basic computer skills and basic measuring skills.
• Ability to operate the framing equipment and glass cutter.

Preferred Experience

• Retail experience.
• Experience selling products and/or services to customers.

Physical Requirements

• Regular bending, lifting, carrying, reaching and stretching.
• Ability to move throughout the store.
• Ability to remain standing for long periods of time.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.
• If you need help performing these functions, please contact your supervisor so that we may engage in the interactive process and find a reasonable accommodation.

Work Environment

• Public retail store setting with climate‑controlled public areas; some stock rooms may not be climate‑controlled; some outdoor work may be required for retrieving shopping carts or unloading trucks.
• Frame shop contains glass cutter and heat press.
• Work hours include nights, weekends and early mornings.

Total Base Pay Range

$18.10 – $21.05 per hour.

Equal Opportunity Employer

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.