Implementation Consultant

Permanent, fully remote position in North America.Help logistics businesses transform their operations with software they'll actually love.Expected base salary: $80,000-$110,000.CartonCloud is an Australian-based SaaS company building market-leading Warehouse and Transport Management software for logistics and supply chain businesses across ANZ and North America. With 600+ customers across Australia, New Zealand, and North America, we're on a mission to give logistics businesses back the resource they value most - time. Our software removes complexity, reduces risk, and helps customers run better operations every single day.The Opportunity
We're looking for an Implementation Consultant to join our growing North American team. This is a hands-on, customer‑facing role where you'll take newly signed customers through their entire onboarding journey, from initial discovery through to a confident, capable go-live.What makes this role genuinely interesting is the intersection of operational logistics knowledge and modern software. You need to know what it's actually like inside a warehouse (the language, the pressure, the workflows) and be able to translate that into a platform configuration that works for each customer's unique operation.As CartonCloud continues to expand across North America, this role is part of building something meaningful. You'll work closely with Sales, Customer Success, and our Integrations team, feeding market insights back into the product and shaping how we onboard customers at scale.What You'll Own
Manage end-to-end implementations for North American customers, building and maintaining structured implementation plans that keep processes on track and customers informedDesign workflows that match each customer's operational reality, configuring CartonCloud to fit how they actually workDeliver remote training to customers and their teams, building capability that lasts beyond go-liveSupport basic integration builds alongside our Integrations team, helping customers connect CartonCloud to their existing systemsTroubleshoot configuration issues and provide structured problem-solving throughout the implementation lifecycleFeed customer insights back to Product, Sales, and Support to improve our approach and the platform over timeWhat We're Looking For
Super-user level experience with at least one of WMS, TMS, or OMS softwareDirect experience working in or managing warehouse or transport operations - you've been on the floor and you understand the languageA track record of training or implementing software in a logistics or supply chain context, whether as an implementation consultant or as a hands-on super-userStrong communication and presentation skills - you're comfortable running structured training sessions on camera and engaging customers clearly across timezonesCuriosity about technical concepts with a desire to understand how systems connect and be ready to grow in this areaSpanish language skills are highly desirable for our North American marketWhat's in it for You
Base salary range: $80,000 - $110,000Wellness allowance and Work From Anywhere flexibilityBack2Base: our annual global team event that brings the whole company together (ask us about Japan)Extensive parental leave policyHome office setup support and wellness allowanceFour weeks paid annual leaveHealth insurance benefitsAbout CartonCloud
CartonCloud is an easy-to-use 3PL (TMS) transport management system and (WMS) warehouse management system that enables logistics companies to Do More With Less.Our mission is to transform the logistics industry through end-to-end simplicity, and to provide our clients with a better quality of life by identifying and solving pain points within our organisational processes.We've helped over 400 logistics companies grow and prosper without the headaches. As we expand into the global market, there has never been a better time to join!
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