Data Center Customer Account Manager

Data center customer account management at Vantage combines reporting, project support, and cross-functional coordination in Quebec City, Quebec.This full-time position serves Vantage customers across daily activities, requests, and service delivery. The Technical Account Manager builds customer relationships, coordinates global support organizations, and helps ensure standards, leases, and service commitments are met. Responsibilities also include requirements gathering and solution design.Key Responsibilities:
Interface with customers for reporting, requests, and project supportEnsure compliance with standards, leases, and service agreementsConduct monthly and quarterly business reviews with customersGather requirements for solution design and quoting processesSupport billing, financial processes, construction requests, and reportingRequirements:
Degree in business, computer science, sales, or related fieldFive or more years of relevant professional experiencePreferred experience in data centers or high-tech industriesExperience with contracts, RFPs, and Microsoft applicationsAbility to manage multiple clients, tasks, and travel requirementsBring customer-focused communication, data center understanding, and project coordination skills to Vantage’s Quebec City account management team.
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