Mortgage Fulfillment Specialist

Job Responsibility: Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of. This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade. (please note this role will be supporting and working as per PST time zone) We're looking for our next Mortgage Fulfillment Specialist. Could it be you? Community Trust Company (CTC) is a member of the Questrade Group of Companies (QFG), which currently includes Questrade Inc., QuestEnterprise, Questrade Wealth Management Inc., CTC, Think!nsure Ltd., and Zolo Ventures Ltd. What's in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Hybrid and flexible work arrangements
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

What's it like working as a Mortgage Fulfillment Specialist? The Mortgage Fulfillment Specialist is responsible for successfully supporting overall portfolio growth in an environment focused on operational and service excellence. This role is responsible for ensuring documentation relating to mortgage files are reviewed, verified, and completed in compliance with established credit policies, while adhering to service standards. The Mortgage Fulfillment Specialist is empowered to re-decision mortgage applications under a defined lending authority. Need more details? Keep reading...

• Successfully contribute to the Residential Lending results, ensuring growth and profitability targets are being met.
• Review mortgage documentation to ensure each document is complete and accurate based on Community Trust's credit policies, procedures, and anti-money laundering requirements.
• Update mortgage applications to accurately reflect documentation provided and ensure the application continues to meet their lending authority.
• Manage portfolio risk by exercising consistent, objective and sound credit decisions within authorized limits, escalating with rationale to support recommendation where appropriate.
• Maintain knowledge of Community Trust residential mortgage underwriting policies, procedures and products.
• Instruct files to FCT and work together with Residential Funding to ensure timely closings.
• Communicate with internal contacts to ensure service level standards are met and foster positive relationships.
• Ensure mortgage statuses are accurate and communicated appropriately.
• Effectively partner with Mortgage Advisory (Alt-A) to deliver top of class experience to our partners.
• Work in collaboration with the Credit Quality Assurance and Funding teams to ensure targets are being met.
• Learn the company's business practices, organizational structure and general policies and procedures.
• Ensure accurate record keeping and that all records are stored and retained to meet Company standards.
• Identify continuous improvement opportunities.
• Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
• Proactively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
• Adhere to compliance and operational risk controls in accordance with company's policies and procedures.
• Effectively manage tasks and cases to adhere to predetermined Service Level Agreements

So are YOU our next Mortgage Fulfillment Specialist? You are, if you have…

• Minimum of 2 years related experience
• Post-Secondary Education preferred
• Demonstrates interpersonal skills
• Solid understanding of the general characteristics, attributes and risk factors associated with various loan types.
• Working knowledge of Google Workspace applications.
• Solid written and verbal business communication skills.
• Exceptional analytical skills and a keen eye for detail.

#LI-MB1 #LI-Remote Sounds like you? Click below to apply! At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.