172755 - Social Supports Coordinator - Department of Social Development and Seniors - Casual

The Department of Social Development and Seniors is committed to Equity, Diversity, Inclusion and Accessibility. Our goal is to build a public sector workforce that reflects the diverse communities we serve and to promote welcoming, diverse, inclusive, respectful workplaces that are accessible to all. We welcome all interested individuals including Indigenous People, persons with disabilities, Black, racialized, ethnic and culturally diverse groups, as well as people regardless of their sexual orientation, gender identities, and gender expressions. Those looking for more information are invited to visit our Equity, Diversity, and Inclusion Policy .

The Social Supports Coordinator provides direction and case management in delivering a range of specific supports and services to eligible persons and families. The programs to which the Supports Coordinator would be responsible to deliver are: Social Assistance; Child Care Subsidy; and Seniors Independence. The Social Supports Coordinator will manage a caseload that includes strong support for a person-centered planning approach related to case management. This approach is based on client empowerment utilizing motivational interviewing as a collaborative guide to elicit and strengthen a persons motivation for change. 

Duties will include but are not limited to:

• Collaborating with the program eligible individual, their family and their support network to ensure that the case plan focuses on maximizing the client’s opportunities for full citizenship;
• Providing screening and initial application supports for any and all clients who may require an eligibility assessment;
• Completing home and facility visits to promote the “person-centered” approach that is fundamental to supportive service provision;
• Contributing to a psychologically safe work environment in a supportive, positive manner;
• Providing specialization in the assessment and delivery of services utilizing a collaborative case management model with knowledge and expertise on the support needs of people with multiple barriers and working within a multi-disciplinary division;
• Facilitating the development of personalized services and support plans to individuals and families requiring Social Assistance; Child Care Subsidy or Seniors Independence;
• Implementing person-centered collaborative case management by combining efficiency, commitment, care and compassion;
• Determining eligibility in accordance with Program Act/Regulation; policies and procedures;
• Providing leadership in the development and implementation of support plans designed to identify and address complex support needs for individuals and families at risk;
• Analysing information presented to confirm accuracy and evaluate the need for appropriate follow up in determining eligibility for service including closure and/or denial of service;
• Utilizing the motivational interviewing approach which is a conversation style for strengthening a person’s own motivation and commitment. It is a strengths based approach that is directional toward change, guiding someone to support identified change goals;
• Communicating effectively with clients and/or families; the general public; federal; and provincial government; non-government organizations; service providers; funding agencies ( i.e. WCB, CPP, insurance providers, employers, etc.);
• Knowing all policies and procedures involved in providing a high quality service to clients in the areas of: Social Assistance; Child Care Subsidy and Seniors Independence Initiative;
• Applying risk management approach in order to recognize the potential for problematic and volatile situations by taking measures to avoid crisis situations; and
• Other duties as required.

Minimum Qualifications:

• Must have a university degree in a discipline related to the duties of the position such as Social Sciences.
• Experience working with individuals and their families in the areas of social services.
• Experience working in Social Programs, including interpreting related legislation, delivering programs and using ISM, is preferred.
• Collaborative case management certificate through a recognized program is preferred and experience and knowledge of motivational interviewing is considered an asset.
• Must become proficient in motivational interviewing through onsite training within 2 years.
• Must obtain a certificate in collaborative case management though a recognized program within 2 years.
• Leadership and analytical skills that support innovative and autonomous decision making are considered an asset.
• Demonstrated expertise in complex health and social needs planning is considered an asset.
• Experience with a variety of software programs ie. Group Wise, and Word.
• Strong knowledge and understanding of community, provincial and federal resources and navigational principles.
• Excellent written and oral communication skills, as well as excellent interpersonal, time management, problem solving, organizational skills and ability to work independently with minimal supervision.
• provide a satisfactory Criminal Record Check and Vulnerable Sector Check prior to beginning employment. 
• Provide a satisfactory Credit Check. You will be asked to complete a consent form authorizing HR to request a credit check through our third-party provider.

This competition may be used to fill future job vacancies.

Please Note: Please ensure the application clearly demonstrates how you meet the noted qualifications as applicants will be screened based on the information provided. We would like to thank all applicants for their interest; however, only those who are selected for an interview will be contacted.

Where possible, submitting an electronic resume or job application is preferred. Otherwise, please return forms to PEI Public Service Commission, P.O. Box 2000, Charlottetown, Prince Edward Island, C1A 7N8. Applications may be sent by fax to View phone number on atlas.workland.com. IT IS THE RESPONSIBILITY OF THE APPLICANT TO CONFIRM RECEIPT OF THE APPLICATION, BY TELEPHONE OR IN PERSON PRIOR TO THE CLOSING DATE. Please ensure that the appropriate Posting ID number is stated on all application forms. You can apply online or obtain an application form by visiting our web site at . Forms may also be obtained by contacting any PEI Government office, ACCESS PEI Centre, Regional Services Centre, or by telephone View phone number on atlas.workland.com.

Voted as one of Forbes’ top 30 Best Employers in Canada for 2025 

The Public Service is inspired to make a positive impact and proud to shape the future of our Island Community.