Banquet Server (Full-Time)

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Banquet Server. The Banquet Server plays a key in delivering exceptional food and beverage experiences for meetings conferences weddings galas social events and catered functions. Through professionalism attention to detail and outstanding service our Banquets team creates memorable experiences while ensuring every event is executed seamlessly from setup to breakdown.

Key Responsibilities

Guest Service and Event Experience

• Consistently provide professional friendly and engaging service to all guests throughout banquet and catered events.
• Deliver warm attentive and personalized service while maintaining a polished and professional appearance.
• Serve guests in a variety of banquet settings including plated breakfasts lunches and dinners buffet service coffee breaks working lunches cocktail receptions weddings galas and off-site catered events.
• Anticipate guest needs and respond promptly to requests ensuring an exceptional dining experience.
• Explain menu offerings and assist guests with dietary restrictions food allergies and beverage selections.
• Maintain thorough knowledge of banquet menus beverage offerings ingredients preparation methods and service standards.
• Handle guest inquiries and concerns in a courteous calm and professional manner escalating issues to leadership when appropriate.

Food and Beverage Service

• Execute banquet service according to established sequence of service and luxury hospitality standards.
• Serve food and beverages with attention to timing presentation accuracy and guest satisfaction.
• Monitor guest tables throughout the event proactively replenishing beverages and clearing finished courses.
• Clear reset and maintain banquet tables promptly while preserving the appearance of the event space.
• Refresh buffet presentations replenish food and beverage items and ensure displays remain clean attractive and fully stocked throughout service.
• Maintain cleanliness and organization of banquet stations service areas and heart-of-house workspaces.
• Collaborate closely with Culinary and Stewarding teams to ensure efficient and seamless event execution.

Operational Excellence

• Assist with the setup preparation and teardown of banquet function rooms according to banquet event orders (BEOs) floor plans and event specifications.
• Arrange tables chairs linens place settings buffet stations staging and service equipment in accordance with hotel standards.
• Complete opening closing and side duties efficiently while maintaining banquet service standards.
• Ensure all banquet equipment china glassware silverware linens and service tools are properly prepared maintained and stored.
• Monitor event timelines and communicate with Banquet Captains and leadership to ensure smooth execution of all functions.
• Assist with transporting food beverages equipment and supplies between banquet areas and off-site catering locations when required.
• Maintain a clean organized and well-stocked work environment before during and after each event.

Team Collaboration

• Work closely with Banquet Captains Food & Beverage colleagues Culinary Stewarding Conference Services and Sales teams to deliver exceptional events.
• Communicate effectively regarding event timing menu changes VIP guests dietary requirements and operational updates.
• Foster positive working relationships across departments to support successful banquet operations.
• Contribute to a positive professional and collaborative team environment.
• Participate in departmental training sessions and continuous improvement initiatives to enhance service standards.

Safety and Compliance

• Follow all health safety sanitation and food handling procedures in accordance with hotel policies and regulatory standards.
• Ensure responsible service of alcohol in accordance with Alberta liquor regulations.
• Adhere to all hotel policies procedures banquet service standards and luxury hospitality expectations.
• Maintain a safe clean and organized work environment for both guests and colleagues.
• Report equipment concerns safety hazards and maintenance issues promptly to leadership

Qualifications :

What will you bring to this role

• Valid ProServe certification required.
• Previous customer service experience is required; previous banquet catering restaurant or hotel food and beverage experience is preferred.
• Demonstrated ability to provide exceptional guest service in a fast-paced hospitality environment.
• Proven ability to multitask prioritize and remain organized during high-volume events.
• Excellent communication interpersonal and organizational skills.
• Ability to work both independently and collaboratively as part of a team.
• Highly responsible reliable detail-oriented and self-motivated.
• Ability to remain calm professional and courteous while working under pressure.
• Flexibility to work a variety of shifts including mornings evenings weekends holidays and special events.
• Embrace the company brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Availability

Must be available to work variable shifts including days evenings weekends overnights and holidays.

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift in a fast-paced banquet environment.
• Frequent lifting carrying and transporting of banquet trays chafing dishes tables chairs linens glassware food beverage items and service equipment.
• Ability to safely lift and carry up to 50 lbs. independently and move heavier banquet equipment with assistance.
• Ability to bend reach twist push pull and perform repetitive movements associated with banquet setup and service.
• Ability to safely manoeuvre throughout banquet spaces while carrying multiple service items.
• Physical stamina and dexterity required to maintain exceptional service standards during large-scale events and extended service periods.

Additional Information :

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks including complimentary upgrades extended stays  discounted stays across Fairmont & Raffles properties and Marriott properties special dining and wellness discounts and added luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits. We offer a competitive benefit program including medical dental vision retirement savings and an employee and family assistance program.    

Our Values

Respect:
We value the needs ideas and individuality of others. We treat everyone with fairness and dignity. 

Belonging:
We celebrate our differences. We support each other and we always stand together.

Integrity:
We build trust through mutual respect and being authentic.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. 

Excellence:
We make genuine connections and we cherish every opportunity to make the people around us feel special.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.. 

Visa Requirements:  Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.  

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence: 

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Remote Work :

No

Employment Type :

Full-time