Electric Bus Customer Support Manager

Nova Bus

Technical customer support expertise meets electric and hybrid bus service in Toronto, with frequent travel to client garages and facilities.As Customer Support Manager at Nova Bus, you will provide technical and commercial assistance to internal and external clients. You will support warranty processes, service campaigns, vehicle diagnostics, and corrective actions. The position connects customers with Nova Bus technical teams while protecting satisfaction and vehicle performance.Key Responsibilities:
Analyze failure data and produce Market Quality ReportsSupervise technicians diagnosing, ordering, and replacing vehicle partsInvestigate recurring problems and develop corrective measuresSupport fleet-wide Nova Bus service campaignsVisit customer garages and coordinate technical resourcesRequirements:
Five to ten years of commercial vehicle or automotive experienceElectric or hybrid bus experience highly desirableKnowledge of CAN bus, J1939, and diagnostic toolsFluent English;
French bilingualism is an assetFrequent travel to clients and company facilities requiredBring vehicle diagnostics, failure analysis, and customer service expertise to Nova Bus electric transportation support in Toronto.
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Vacancy posted 14 minutes ago

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