Manager, Vendor Governance & Performance

Role Purpose:

Establish an enterprise governance layer over how vendors are managed across Print & Post — driving standardized specifications, performance frameworks, and consistency, while partnering with Procurement on vendor strategy, RFP readiness, and consolidation.

Core Responsibilities:

Establish and maintain standardized vendor specifications and consistency — including the materials-standardization program (envelopes, base stock, SKU rationalization). Develop and manage vendor performance frameworks, scorecards, and QBR cadence/reporting, including vendor SLA measurement. Own the continuity/backup standard — how backups and cross‑training are documented across P&P. Standardize vendor invoice formats and data feeds to enable reconciliation and automation. Monitor cross‑vendor performance trends and drive corrective actions. Support vendor strategy, RFP readiness, and consolidation opportunities with Procurement. Identify cost, efficiency, and continuous‑improvement opportunities across vendors.

Required Qualifications:

Experience in vendor governance, performance management, procurement, or supplier management. Strong analytical and framework‑building capability (scorecards, SLAs, QBRs). Experience driving standardization and continuous improvement across multiple suppliers. Stakeholder management and (developing) people leadership capability.

Preferred Qualifications:

Print / mail / production vendor experience (or demonstrable ability to ramp quickly). Experience with RFP processes, vendor consolidation, and contract/performance governance. Manulife/insurance or financial‑services industry context.

Print & Post Industry Prerequisites & Operating Principles:

Industry knowledge: Print/Post Foundations; Finance & Job‑Costing; Materials & Inventory; Data, Billing & Reconciliation; Compliance & Data Privacy; Digital Adoption; Continuity & Backup; SLA & Delivery Performance. Operating principles: No Touch Workflow; Digital First, Not Digital Only — we print what is Required and Requested; Assertive & Proactive; Sound Judgment & Disciplined Escalation.

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Equal Opportunity and Inclusion Statement

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact View email address on apply.j-vers.com.

Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $92,900.00 CAD - $142,900.00 CAD.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact View email address on apply.j-vers.com for more information about U.S.-specific paid time off provisions.

• health
• dental
• mental health
• vision
• short- and long‑term disability
• life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• holidays
• vacation
• personal
• sick days
• full range of statutory leaves of absence
• U.S.-specific paid time off provisions

What Makes This Role Unique

We’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry‑leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.