Senior Manager Claims & Cost Containment

Join AXA Partners as the Director of TPA and Cost Containment – Lead Innovation and Excellence in Travel & Medical Claims!

What You’ll Be Doing

• Oversee the strategic direction and operational excellence of AXA Partners' Travel and Medical TPA activities, including offshoring claims functions.
• Lead a team of 4 department managers and indirectly manage over 50 staff, fostering a high-performance, customer-centric culture.
• Develop and execute business plans and budgets aligned with global AXA transformation objectives, ensuring operational stability and growth.
• Drive change management initiatives to boost productivity, improve service quality, and implement process improvements utilizing Lean methodologies.
• Build and maintain strong relationships with key clients, intermediaries, and partners, supporting new service development and business opportunities.
• Manage outsourced claims operations, ensuring contractual adherence, quality standards, and timely resolution of escalations.
• Lead talent development, coaching, and transformational projects to enhance team capabilities and process efficiencies.
• Support the assessment of new business ventures through feasibility studies, executive presentations, and operational planning.

What You’ll Bring

• Bachelor's degree in business or a related field; an advanced degree or insurance certifications are a plus.
• At least 8 years of management experience, with a minimum of 5 years in direct client interaction within the insurance or assistance industry.
• Proven success managing Profit & Loss and leading cross-functional teams in a global environment.
• Strong leadership skills with the ability to motivate, mentor, and develop high-performing teams.
• Deep knowledge of claims processes, cost containment, and TPA business operations.
• Experience implementing Lean or similar process improvement methodologies to drive efficiency.
• Excellent relationship management skills, with the ability to influence and collaborate across departments and external partners.
• Proficiency in Microsoft Office Suite and familiarity with workforce management principles is preferred.

What we offer

• Salary range: $90K - $110K based on experience.
• Annual Company & Performance based discretionary Bonus up to 10%.
• 20 days Annual Leave (rising to 25 days based on length of service).
• 8 Paid Company Holidays.
• Medical, Dental, Vision and Life Insurance.
• HSA, FSA and HRA available + Employer Contribution.
• 401(k) Pension Plan & Employer match.
• Paid Parental Leave.
• Education Reimbursement.
• Hybrid Work - 3 days in the office per week.

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response -

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