7815 - 3rd Key

Brief Description

About Our Company

At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven product and unforgettable retail experiences.

Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.

From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams — in style.

Position Summary

As a 3rd Key, you generate sales through exceptional service while supporting daily store operations. You learn to deliver consistent, documented feedback on selling performance, uphold visual standards with accurate merchandising and signage, and help maintain a clean, organized store while presenting a professional appearance in accordance with the Company Dress Code Policy.

Principal Duties and Responsibilities

Sales & Customer Experience

• Welcome, assist, and convert customers while recommending products and promotions.
• Support store KPIs through add-ons, memberships, and efficient checkout.
• Resolve customer questions and issues promptly to ensure a positive experience.

Operations & Expense Control

• Protect Company assets by following Lids policies and operational best practices.
• Assist with scheduling to support coverage within wage guidelines.
• Manage inventory activities including receiving, transfers, price changes, and product counts with accurate documentation.
• Open and close the store in accordance with the Operations P&P Manual while maintaining required records.
• Maintain visual standards including proper merchandising, accurate signage, and store cleanliness.

Coaching & Leadership Support

• Participate in Lids training programs and track goals for sales and operational tasks.
• Assist with onboarding and training associates on operational procedures and store standards.
• Reinforce compliance with policies related to the safekeeping of inventory, funds, and company property.
• Perform associate-level tasks as needed and communicate effectively across all levels of the organization.
• Other duties as assigned.

Additional Principal Duties And Responsibilities

• Support daily store readiness including recovery, stocking, size runs, and backroom organization.
• Follow opening and closing checklists and help maintain a tidy and shoppable sales floor.

Job Required Knowledge And Skills

• High school diploma or equivalent plus one year of relevant experience.
• Demonstrated ability to drive retail sales while minimizing loss.
• Strong interpersonal skills with clear, professional verbal communication.
• Computer proficiency with the ability to learn POS and retail systems.
• Ability to work independently and exercise sound judgment.

Physical and Travel Requirements

• Ability to occasionally lift up to 50 pounds.
• Ability to occasionally climb a ladder and work with hands overhead.
• Ability to constantly stand during scheduled shifts.
• Ability to frequently walk during scheduled shifts.
• Ability to frequently hear and communicate verbally with customers, employees, and other personnel.
• Ability to frequently visually observe the store and read written or digital information.
• Ability to frequently operate a computer and mobile Point-of-Sales system and related software.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact View email address on canada.jobradars.com.