Senior Business Systems Analyst

Career Opportunities: Senior Business Systems Analyst - Guidewire (Policy Center) (8634)At CAA Club Group, we are passionate about keeping ourMemberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drivechangeand support each other while cultivating a great working environment to deliver on what is best for ourMembers.CAA SCO Systems & Services Inc.Is a member of the CAA Club Group of Companies.
Who we areAre you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!
What You Will Do
Lead requirements gathering, analysis, and documentation for Guidewire PolicyCenter initiatives
Facilitate workshops, discovery sessions, interviews, and walkthroughs with business and technology stakeholders
Translate business needs into clear user stories, business requirements, functional specifications, process flows, data mapping documents, and acceptance criteria/use cases
Support PolicyCenter enhancements, integrations, cloud migration readiness, remediation activities, and production support initiatives
Analyze current-state and future-state processes, identify gaps, assess impacts, and recommend practical solutions aligned with business objectives
Work closely with product owners, development teams, QA, architecture, and business SMEs to ensure requirements are understood and delivered as intended
Support Agile ceremonies including backlog refinement, sprint planning, daily stand-ups, demos, retrospectives, and release planning activities
Assist QA teams with test scenario review, test case validation, UAT coordination, defect triage, and business sign-off activities
Track risks, issues, dependencies, and requirement changes, ensuring timely escalation and clear communication with stakeholders
Prepare clear documentation, status updates, presentations, and leadership-ready summaries as required
Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.
Who You Are
8 years of experience as a Business Systems Analyst, with a focus on Guidewire-related work for at least 5 years
Hands-on experience with Guidewire PolicyCenter implementations, enhancements, integrations, or production support
Strong understanding of property and casualty insurance processes, including policy lifecycle, underwriting, rating, endorsements, renewals, cancellations, and related downstream impacts
Experience creating business requirements, user stories, acceptance criteria, use cases, process maps, data mapping documents, and traceability documentation
Strong experience working in Agile delivery environments using tools such as JIRA and Confluence
Ability to work with cross-functional teams including business stakeholders, developers, QA, architects, vendors, and support teams
Strong analytical, problem-solving, communication, facilitation, and stakeholder management skills
Experience supporting testing activities, UAT, defect management, and production validation
Guidewire certification in PolicyCenter or Insurance Suite Analyst preferred
Experience with Guidewire Cloud implementations, cloud migration readiness, archive/purging, or remediation initiatives preferred
Knowledge of integrations, APIs, data mapping, payment platforms, document generation, or downstream insurance systems preferred
Experience with rating, pricing, forms, underwriting rules, transactions, renewals, cancellations, or policy servicing preferred
Experience preparing executive-level updates, dashboards, delivery summaries, and governance documentation preferred
Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.
Please note that we may use AI tools to help us through the recruitment process.
Our CommitmentWe are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
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