Senior Microsoft 365 Support Analyst

Support Marcon employees with Microsoft 365, Intune, identity access, and endpoint troubleshooting across Vancouver’s office and field environments.This Senior IT Support Specialist position combines hands-on service delivery with workplace technology ownership. Reporting to the Head of IT, you will help employees use dependable devices, applications, meeting rooms, and approved digital tools. Your work will include Microsoft 365 administration support, service requests, deployments, security awareness, and collaboration with systems administrators. You will assist executives, office colleagues, and construction site teams with patience and professionalism.Key Responsibilities:
Serve as Vancouver’s primary point of contact for IT supportSupport Microsoft 365, endpoint devices, and workplace applicationsManage hardware, software, and meeting room technology requestsHelp employees adopt approved tools including ClaudeSupport phishing awareness, compliance, and access managementRequirements:
Seven or more years supporting desktops, endpoints, or IT environmentsStrong knowledge of Entra ID, Intune, Exchange Online, and networkingExperience supporting Teams Rooms and Neat Bar devicesExcellent communication and responsive customer service skillsFamiliarity with responsible AI tool use and adoptionApply your Microsoft 365, endpoint, identity, and service management expertise to Marcon’s employee technology experience.
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